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SIM card delay

Sammie341
Explorer

‎04-01-2025 05:49 PM - edited ‎04-01-2025 06:15 PM

Hi,

 

I ordered a pay monthly SIM 9th dec  and it never arrived.

I finally got through to someone  yesterday (3/1/25) and  they arranged a replacement SIM to be sent to me.

my SIM account says my charge is over due for payment but I only received the SIM today 4/1/25  so why do I need to pay the charge for the month if I received the  product a month late?

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3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎04-01-2025 09:09 PM

If this was a new SIM-only connection, and the original SIM has never connected to EE's network, then you have a valid question to ask of EE-CS.

They have access to your individual account.

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Sammie341
Explorer
In response to bristolian

‎04-01-2025 09:14 PM

Yes this was a new sim only deal. It wasn't activated until today when I received the replacement sim as my original from December hadn't arrived 

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Chris_S
EE Community Support Team
In response to Sammie341

‎05-01-2025 09:24 AM

Thanks for letting us now @Sammie341 

I'd recommend giving us a call and speaking with one of our guides, and they will look into your account and help you further with this.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S

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