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Cancelling an online order

Hazman
Investigator
Investigator

‎05-01-2025 11:24 AM

Hi,

I am looking to cancel an online order I placed this morning, but I cannot get in contact with anyone to do so.

The phone number I was given through the app gives no options to speak to anyone about it.

 

Could someone help?

 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎05-01-2025 11:26 AM

@Hazman  If you have an EE phone you can dial 150 or from any other network 0800 9566000

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Hazman
Investigator
Investigator

‎05-01-2025 11:27 AM

I have tried to ring this line, but there are no options regarding online electronics orders.

Only phone or broadband!!!

0 Helpful
Hazman
Investigator
Investigator
In response to Chris_B

‎05-01-2025 11:30 AM

i have tried, but no option for electronics orders

0 Helpful
Peter_W
EE Community Support Team
In response to Hazman

‎05-01-2025 01:55 PM

Hey there @Hazman, welcome to the EE Community 😊

Please don't share this in full, but have you received an order reference number for this? 

If you have, does it start with XK, EE, or S0?

Peter