Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62537 Views
  • 120 replies
  • 15 Helpful

Ordered upgrade phone

Hi I ordered a upgrade and got a email saying that I had ordered the phone on the tracking says dispatched I ordered on Tuesday it’s now Friday and I’ve had no confirmation of order or any message to say when it will be delivered. Can anyone help me ...

Kaytee96 by Investigator
  • 521 Views
  • 5 replies
  • 0 Helpful

Resolved! iPhone 15 pro

I ordered a iPhone 15pro and a Samsung s23 on upgrade 3 days ago. Wasn’t told over the phone they weren’t in stock but was told it would be delivered yesterday.  Yesterday the Samsung arrived but no iPhone. Checked order status and it says ‘back orde...

Trade in

Asking this on behalf of someone. If you was to trade in your phone for a pre-order phone but had to wait for the phone to come before you give them the phone, do you still get the phone with deal if the phone come with buds or watch  thanks

Rachy199 by Investigator
  • 431 Views
  • 1 replies
  • 0 Helpful

Already talked with 150 but it's becoming ridiculous

I have placed an order for a SIM plan 2 weeks ago. No SIM received yet. Once called the 150 I have been told the SIM should have arrived by today (no reason for the big delay has been provided). Today I called again and the person I talked with didn'...

Stef84 by Visitor
  • 402 Views
  • 1 replies
  • 1 Helpful

Samsung fold

I ordered this phone for pre-order Samsung fold 6 in store (Longbridge) , I got it released on the 19th July and was told that I would get the ear buds and we asked to make sure, I phoned EE yesterday and was told that we are not getting them and to ...

Rachy199 by Investigator
  • 596 Views
  • 2 replies
  • 4 Helpful

Resolved! Dpd pin

HiA DPD driver wouldn't give me my new phone without a 4 digit pin but I've not received any texts or emails from them in regards to any pin. I've also tried the DPD app but it wants to send a 6 digit pin for verification but I never receive that tex...

angelkins by Investigator
  • 1292 Views
  • 4 replies
  • 1 Helpful

eSIM order

Hey everyone.Looking for a bit of advice.I ordered a 2nd SIM this afternoon and asked for an eSIM with the order. The guide advised this would be fine. Order was put through and I received an order confirmation that advises"If you’re receiving a new ...

Resolved! Confirmation

i have just bought apple airpod headphones today and have yet to recieve a confirmation email or even tracking number, all i have received is a EE finance email and agreement number.slightly worried as these headphones are very expensive and i don’t ...

essy18 by Investigator
  • 1404 Views
  • 10 replies
  • 0 Helpful

Ultra smartwatch in grey

How long does it take the main base in crewe to stock up with an item ?? I'm waiting from the 26th of July yeah it's only four days but feels like a life time 

mattjb73 by Visitor
  • 392 Views
  • 1 replies
  • 1 Helpful