Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 65821 Views
  • 120 replies
  • 15 Helpful

iPhone 16 pro max and order confirmation

I upgraded both devices on my account on the 25th September, IPhone 16 pro and iPhone 16 pro max, was told at the point of sale both items would be out for next day delivery. Recieved texts from ee and DPD and recieved delivery of the 16 pro, not a p...

SE58 by Visitor
  • 617 Views
  • 1 replies
  • 0 Helpful

DPD sending my parcel back to EE.

Expecting delivery of upgraded phone today and went on to track the status. It is being sent back to EE for no reason at all! DPD is being thoroughly unhelpful and says that EE requested the return....EE says they did not. EE advised me to wait a wee...

Brie88 by Visitor
  • 2566 Views
  • 3 replies
  • 0 Helpful

New iPhone

Just wonder how long people have been waiting to get the new iPhone? I have upgraded and waiting for a delivery date 

Another delivery

Ordered upgrade and got phone last week. All good but I now have another EE delivery coming for something and I haven’t ordered anything but got tracking by dpd. Any ideas 

Cant track delivery or get any reply from EE as to why?

Cant track delivery or get any reply from EE as to why? Was to be a present for my daughters birthday tomorrow! No communications since order date 19th September 2024.  Just wondered if anyone else was having same issue?

adnaelc by Explorer
  • 480 Views
  • 3 replies
  • 1 Helpful

Resolved! Info

Just had a message saying that my return pack is being sent to me but doesn’t say when my new pro max will be coming what is going on 

Gar577 by Investigator
  • 381 Views
  • 1 replies
  • 0 Helpful

No dispatch date

Hello I ordered a new android device (Google pixel 9 pro) on 27th Sept.I still have no expected by date and have not had confirmation of dispatch, even though I have to return my current device by the 13th Oct, otherwise I will have to pay out nearly...

Resolved! Order

Bought a MacBook Air and it still hasn’t come yet it’s been a week and I’m still being charged. I Only recieved a confirmation email other than that I haven’t received any order update or tracking number. No communication between EE. Really need the ...

Nazifa1 by Investigator
  • 669 Views
  • 4 replies
  • 2 Helpful

Order

Hi I’ve still not received my order