Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42668 Views
  • 92 replies
  • 12 Helpful

refund my money

Hii can you please tell me that when j received my refund money that is 30 pound which was i paid for my first payment online order

where is my order?

ordered a oppo reno8 pro 5g, 256gb. on the 30th of november, no updates on order tracking. says dpd will deliver in a day.  when can i expect it. thanks

Kikiodee by Visitor
  • 256 Views
  • 1 replies
  • 0 Helpful

Upgrade

How can i upgrade as it says unavailable 

Lukeba by Visitor
  • 216 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro still waiting

I ordered my iPhone 14 pro 2 weeks ago and have had no information on when I will receive it and my tracking number of XKOxxxxxxxxx shows nothing.  any idea on the wait time and when I will get any updates at all.  [Mod edit: Please do not post order...

Delivery

Recently ordered a new Iphone, what is the usual waiting time for my product?

Order Delays iphone 14 pro max

Are there delivery delays for this device? I upgraded yesterday and was promised a 24hr delivery, order is still stuck on awaiting confirmation. 

mike8001 by Explorer
  • 2322 Views
  • 8 replies
  • 6 Helpful

Resolved! Xbox purchase

Hi, Trying to buy a Xbox through the ee website as a new customer.No sign of a checkout, keeps asking me to login and then link an eye account? So we only letting existing customers buy xboxs? Seems like a strange business plan.All very confusing, an...