Phone order

[Roxy26]

I need to know where my order is as I haven't received it and I can't seem to track it as the timer keeps running out 

[Leanne_T]

Morning @Roxy26 

Welcome to the community. 

When did you place the order?

Could I also check, which device, including memory and colour have you ordered? I will check the estimated delivery time for you.

Speak to you soon 🙂

Leanne.

[Roxy26]

 

 

[Leanne_T]

Thanks for coming back to me @Roxy26 

Did you select home or store delivery? 

Was this an upgrade or a new contract? 

Leanne.

[Roxy26]

Home delivery new contract as a present 

[Leanne_T · Accepted solution]

Thanks @Roxy26 

Have you had any texts from DPD to let you know the device is out for delivery? 

If not, I would suggest giving us a call on 0800 956 6000 and the sales team will get the order looked into for you 🙂

Leanne.

[Roxy26]

Nope I haven't had any text from DPD 

[Leanne_T]

Thanks @Roxy26 

Please give us a call on the number provided and select new/joining EE the team will get this looked into for you 🙂

Leanne.