insurance claim

[ahymiee786]

Hi i lost my iphone 15 pro max on 21st january at 5:00pm and submitted a claim on the same day, they keep saying i will be contacted via insurance team but there’s no response i would suggest everyone not to take the ee insurance because they are not even doing there job. 

[Northerner]

Hi @ahymiee786 

If you read your policy documents it will explain the time and claims process. There will also be a complaints process I suggest you follow if you're unhappy with the current situation.

Thanks 

[Katie_B]

Good morning @ahymiee786. 

I am sorry to hear you have not yet received your replacement. 

Was any more information provided?

When was the last time you spoke with our insurance team?

Katie

[Garoafa]

Hello. I made a claim too, for one lost iphone 15 pro max on 15 jan, and still they tell me need to wait or complain, complain also take 8 weeks time. So I paid full cover for what? My bill is 230 per month and I’m client for 8-9 years now. Shame EE. Was necessary for insurance to find my emails 2 weeks time. In this time called them 5 times, after 2 weeks they found my emails. Shame shame EE, is last contract. 

[Leanne_T]

Hi @Garoafa 

Thanks for coming to the community. 

For an update on your insurance claim please get back in touch with our mobile guides who can get this looked into for you. 

Leanne.