Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52990 Views
  • 117 replies
  • 15 Helpful

Resolved! Iphone 15 pro max white delivery

Hello all, hope you are all well just wondering if anyone knows the lead time on the Iphone 15 pro max 256gb White.Order was placed on19th September when tracking online it just says "awaiting confirmation" under expected delivery date. thank you in ...

Resolved! Pre Order

Ive just pre ordered the pixel 8 pro... how would i go about claiming the free pixel watch 2   ..... tia

Dezy48 by Visitor
  • 392 Views
  • 3 replies
  • 2 Helpful

ee returns

I recently arranged with EE store to send my phone back to EE as i can't get into the store so need to rearrange delivery, how long will this take for EE to receive my phone back and get in touch with me?

Resolved! Trade in my phone

Hello, I have been contacted to send off my trade in mobile by the 10.10.2023. The only issue is my new phone has not been dispatched yet, and I am awaiting on EE to provide me with an estimated delivery date. At the moment, they are unable to do thi...

Ordered an iphone 15 pro wrong colour

I recently viewed my order I made on an iPhone when I released it is the wrong colour. I specifically told the man on the other end of the call natural titanium.Please can a EE member fix this as soon as possible.

Sq79 by Visitor
  • 282 Views
  • 2 replies
  • 0 Helpful

iPhone I recently ordered is wrong colour

Hello I recently checked my order and found out the colour of the phone is the wrong colour when specifically asked the caller on the phone for natural titanium. Can this please be resolved before arrival.someone from EE support get back to me as soo...

Shazeb-1 by Visitor
  • 480 Views
  • 2 replies
  • 0 Helpful

Resolved! mobile contract

I made a mistake in my email address and I don't have any information about my phone package and I selected to be able to pick up from the store, when can I pick up 

Gyms1990 by Investigator
  • 326 Views
  • 4 replies
  • 1 Helpful

order numbers different

Does anyone know what is the differnce b/w orders numbers?The one which I received on email starts with 0033XX and when I speak with EE agents they mention order starting with 02577XXX.But while tracking I can see only 0033 one and the 02577 one does...

Gourab by Contributor
  • 344 Views
  • 3 replies
  • 0 Helpful

order tracking

hi i was wondering if u can help i was ment to recive my new handset today but i haven’t ad no phone or update 

Thor1826 by Visitor
  • 241 Views
  • 1 replies
  • 0 Helpful