Order

[jessicacall]

I ordered a new phone yesterday, i then received a text advising me a new document had been added for my new phone, i couldn't locate this but does this mean my phone has been dispatched as ive had no communication to advise its been declined or not.thank you

[Leanne_T]

Hi there @jessicacall 

Thanks for coming to the community. 

Did you order an upgrade or a new contract with EE? 

Did you receive a confirmation email with a tracking reference to track your order online?

Also, which model device, including memory size and colour have you ordered? 

Speak to you soon 🙂

Leanne.

[jessicacall]

Hi,

so I have a contract sim with yourself already,but my recent order is the iPhone 14 in light blue. 

I received confirmation my order was being processed and received tracking number for my order but no tracking number for dispatch. When tracking the pointer is on dispatched but I don’t know if this is just the tracking itself and not necessarily it confirming it has been dispatched as no dpd or delivery tracking, I did receive a message yesterday morning saying “ Hi from EE. A new document for your GAN iPhone 14 5G 128GB Starlight device agreement is now available. Log in to ee.co.uk/go/login to view it. Thanks.“ however, I couldn’t view thsi anywhere, I just wanted to know if it had actually been accepted and dispatched

many thanks 

[Leanne_T]

Thanks for coming back to me @jessicacall 

Has the iPhone 14 been added to your EE account? Did you upgrade the contract SIM or purchase the device with no SIM? 

Leanne.