Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63863 Views
  • 120 replies
  • 15 Helpful

NO CONFIRMATION ORDER EE ARE A JOKE

placed an order last week for the new iPhone, paid upfront cost was given an order number and account number over the phone. But never received any email confirmation. Called them today and they can’t even find my order, I’ve been told it doesn’t exi...

Ash186 by Investigator
  • 1925 Views
  • 12 replies
  • 0 Helpful

iphone 16 pro max order tracker not working

Ordered my iPhone 16 pro max on the 18th, and received my order number. However, whenever I try to track the order it says Sorry, you can't track this order type just yet. I've rang ee and they said my order has gone through. 

Resolved! How do i cancel an order

I ordered an ipad but chose the wrong one, i need to cancel the order and do it again.  HELP!!

MLucas by Visitor
  • 679 Views
  • 2 replies
  • 4 Helpful

Dispatched

Hi has anyone had their iPhone 16 dispatched email or updated on that app yet I ordered on the pre-order and it’s still not updated

Sim free EE Iphone 16 pro max order

I ordered the phone  on 23rd September but haven't received the confirmation of order email. Ee hasn't also posted when it will be delivered or estimate delivery date .

IPHONE 16 PRO MAX ORDER TRACKING AND CUSTOMER SERVICE

I placed an order last week for the new iPhone 16 pro max, I was on the phone for around 2 hours and was advised the phone was ordered and would be out to me  Friday 20th, I called up the day before to see the delivery time and was advised it was nev...

Ordered eSIM on the 20th, still waiting after 5 days

Hi,I ordered a 24 month eSIM on the 20th to be delivered to my flat.- How can I follow up on the order? I haven't heard anything since the emailed order confirmation, and can't seem to track the order through the app or online. The app said 1-2 worki...

shook210 by Investigator
  • 739 Views
  • 4 replies
  • 0 Helpful

Number

Placed an order last week. Had my upfront cost refunded to me but no explanation why. Also seeing the number calling me could be a potential scammer. Is **** a actual ee number    [Mod edit: Please do not share private information as your posts are ...

_kb2344 by Visitor
  • 394 Views
  • 1 replies
  • 0 Helpful