Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52146 Views
  • 117 replies
  • 15 Helpful

No service

I bought EE sim card 6 days ago and it doesn’t work, it always show no service but when i connect my phone to Wifi, my sim card start work don’t know what is the problem

No email order confirmation

Hi I upgraded last Saturday for the iPhone 15pm 512 but have not received an email confirmation and order number! Please advise 

Resolved! Buds2

In March I spoke to someone on chat and was told that I had to wait 14 days for them to automatically send me free buds2 pro headphones as I had upgraded my phone and it was part of the new offer.The problem is that we are in September and they still...

Resolved! Tv order

I have ordered a tv on Friday 15th September. But not yet had anything on despatch etc ? 

New mobile oder

I'm deaf and need talk about my order is xxxxxxxxxxxxxx.... and did talk about this realised problem bank and I went to bank and they checked cos fraud they can open that why thanks  [Mod edit: Please do not share personal details such as your order ...

Magsmcn by Explorer
  • 341 Views
  • 3 replies
  • 0 Helpful

New customer - terrible experience

I decided to move to EE after having enough of my current provider (who i was with for 10+ years until the service became terrible).So I shopped around to find the best deals and EE was the one, I happily put my order through for a Pixel 7 and provid...

thr0at by Visitor
  • 474 Views
  • 1 replies
  • 0 Helpful

IPhone Upgrade

Processed my phone upgrade on 14th September 2023.  EE site told me the phone was in stock and would be delivered in 24hrs.  Now 17th September, no sign of a phone, no message from EE.  My order number when entered into the oder tracking brings up a ...

Gow460 by Investigator
  • 881 Views
  • 18 replies
  • 2 Helpful