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New phone

Shazy4
Investigator
Investigator

‎07-01-2025 09:48 AM

I'm new to ee I ordered a new phone on the 3rd of January I got a confirmation email but I've had nothing else 

0 Helpful
3 REPLIES 3
Ritu_D
EE Community Support Team

‎07-01-2025 10:03 AM

Good morning @Shazy4 

Welcome to the EE Community. 

Its great to hear you have ordered a new phone, what did you go for? 

On your email confirmation does it show a order number? 

Thanks 

Ritu 

Shazy4
Investigator
Investigator
In response to Ritu_D

‎07-01-2025 10:06 AM

I went for the s24 + 

I've got an order number 

 

0 Helpful
Ritu_D
EE Community Support Team
In response to Shazy4

‎07-01-2025 10:13 AM

Thanks for getting back to me so quickly @Shazy4 

I have just upgraded to the same phone yesterday, great choice. 

I don't have account access here on the community, however if you give customer services a quick call they will be able to take a look at your order for you, all you need to provide them is your personal details and order number. 

You can find details how to contact us here: ee.co.uk/help/contact-ee

Thanks 

Ritu