Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54882 Views
  • 118 replies
  • 15 Helpful

Delivery

Hi I just upgraded my phone online.  How long shall I expect this to arrive? thanks 

heidigis by Explorer
  • 321 Views
  • 2 replies
  • 1 Helpful

Can upgrade but not letting me

Able to upgrade but when I did says Thank you for starting order please call 0800 956 6042.Looks like not able to upgrade even tho it says I can.  

Resolved! Order

How many day is my order telephone 14 pro max

Resolved! Waiting on upgrade delivery

I ordered my upgrade on Monday 31st July I received my confirmation email but after 5 days I still haven't heard  in regards to when it will actually be delivered and it cannot  be tracked yet. I cannot get through to anyone on the phone as constantl...

VikF by Investigator
  • 553 Views
  • 5 replies
  • 3 Helpful

Waiting on order

Hello i ordered a google pixel 7 pro Saturday 5th and I haven't herd anything regarding it apart from the initial confirmation. I have tried to do the track order online but says it can't find anything.Kubd regard David 

Dlocky91 by Investigator
  • 564 Views
  • 11 replies
  • 3 Helpful

Resolved! Tracking for order

Hi,I had my phone stolen so I've picked up a new sim in store and ordered an iPhone 14 in purple (256gb) as a replacement. Obviously I can't receive the texts to a device and the online tracking hasn't updated yet so is there a way to find out when I...

Mmpire by Investigator
  • 779 Views
  • 11 replies
  • 5 Helpful

Resolved! Galaxy Fold 5 Sunday Order Delivery Day

I've placed an upgrade order for a black Samsung Galaxy Fold 5 today (Sunday) at 7pm more or less on the dot. Am I likely to receive this tomorrow?

Steveee1 by Explorer
  • 758 Views
  • 2 replies
  • 0 Helpful

No order details after payment

I have paid an upfront fee for an accessory, I have received an email saying that the order has been received, but the order is not showing in my orders and i have received no further updates since the initial email.I cannot see anywhere that i can c...

Tracey113 by Investigator
  • 561 Views
  • 7 replies
  • 0 Helpful