Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58939 Views
  • 122 replies
  • 15 Helpful

Mobile contract

I why can’t I look for a contract mobile as it wont open the page have tried on multiple platforms and devices with no joy any help please 

Alexgogo by Explorer
  • 339 Views
  • 2 replies
  • 1 Helpful

Resolved! Wrong date of birth

Hi DearWe just did order a phone online and there is an error so we need to call ee but we cant pass the security as some how we give a wrong date of birth. what we can do with this?Thanks

BATE by Visitor
  • 793 Views
  • 1 replies
  • 1 Helpful

Order

hello, I ordered an iPhone 15 pro max on November 3rd and I only received an email with the order number and since then I have not received any response, I would like to know how long it will take until I receive it ,thank you

Almasanu by Contributor
  • 418 Views
  • 5 replies
  • 0 Helpful

15 max pro 256 black

Hi, I ordered iPhone 15 pro max 256gb on Wednesday for my husband who’s birthday is tomorrow. Obviously I had no idea about the delays. Anyone knows how long is the wait pls

Orders

I was just wondering how long the despatch time is on the IPhone Pro Max as I ordered one more than a week ago on contract and i still haven’t heard anything

Resolved! Tracking IPhone order

I'm seeking assistance as I placed an order for a white 128GB iPhone 15 Pro at the end of October, and I'm encountering issues with the tracking service. Whenever I attempt to track my order, I receive an error message stating, ‘Sorry, we can't show ...

Swiss938 by Investigator
  • 598 Views
  • 4 replies
  • 2 Helpful

Contract phone

I made a order for a contract phone as it took the payment out my bank the website froze and not been sent any email of any kind 

Upgrade phone not arrived yet

Ordered a phone over a week ago and I've not even had a dispatch email. I just had the generic ' thanks for your order' immediately after. Is there a back log? Or is it going to take up to 14 days? I've since had an email saying my current phone is o...