Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58471 Views
  • 122 replies
  • 15 Helpful

iPhone 15 pro max

Has anyone else ordered an iPhone 15 pro max and still waiting? I’ve gone on to track my order and it’s still telling me they cannot track my order at this time. Wondering how long everyone waited for their new devices? thankyou. 

Stacey135 by Investigator
  • 794 Views
  • 11 replies
  • 0 Helpful

Not received sim and sky contract has now cancelled

Hi,  the email I received to track my order wont allow to do so as it is a sim only deal.  Sky have now cancelled my contract and I still haven’t received my SiM.  Can you advise when it will be delivered?

When will I receive access to laptop bundle items?

Hello.I have recently ordered a laptop from EE on a pm basis which came with the following;24 months Microsoft 36524 months Norton Security24 months Gamers Pass & Video Pass24 months Roam Abroad Pass24 months Xbox Game Pass UltimateMy question is whe...

morley107 by Investigator
  • 453 Views
  • 5 replies
  • 0 Helpful

iPhone 15 pro max

I ordered my iPhone 15 pro max in white at the start of October and have had no delivery updates at all and it’s been around 30 days now since I ordered… anyone else having this issue? 

Lever1 by Visitor
  • 516 Views
  • 7 replies
  • 0 Helpful

Reject Order At Doorstep

Hi, i ordered a tv and was advised that the order had not been completed.The advisor reordered the TV for me.Turns out the 1st order had gone on to my husbands account and arrived yesterday, today received a notification that the tv will arrive today...

selina83 by Investigator
  • 310 Views
  • 1 replies
  • 1 Helpful

Meta quest 3 order

So I placed an order a week ago for a pay monthly meta quest 3 accessory(after checking the site and it saying it was in stock with 42 units)but have yet to recieve any further communication other than the initial email receipt with a tracking number...

JmrTrk by Explorer
  • 503 Views
  • 3 replies
  • 0 Helpful

Update

Hey,Does anyone know long how the online update lasts normally? Trying to buy a deal and start with EE but I can't right now  thanks

15 pro max white

I’m getting a bit concerned about how long the delivery timeframe is for the iPhone 15 pro max in white? Finally had an email to say it’s confirmed and waiting on a date but still nothing. Has anyone had theirs and know how long the wait was? 

AaronDM91 by Investigator
  • 468 Views
  • 4 replies
  • 0 Helpful

Iphone 15 Pro Max White Titanium Tracking Thread

I'm making this thread with the intention to get more information regarding the Iphone 15 Pro Max White Titanium as it seems that it's the only phone that isn't progressing. I have been told that next week I'll get my phone but today they told me tha...

Issolarian by Established Contributor
  • 2141 Views
  • 17 replies
  • 9 Helpful

Google pixel 8 pro 256gb obsidian in-store

Hey, I ordered the Google pixel 8 pro, 256gb in-store on the 20th October. I have phoned 150 for an update. They cannot help. I phoned the store and they suggested if it isn't here by Friday which is 3 weeks, to cancel the order. I don't want to canc...