Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58582 Views
  • 122 replies
  • 15 Helpful

Resolved! Received iPhone 15 Pro Max

I ordered my phone at the Exeter store on Monday and it arrived on Tuesday.  It is a Pro Maxz 15 with 1TB of storage.My plan is 125GB of data with Apple One for an extra £5 a month..The problem I'm having is getting Apple One to start. I have been gi...

iPhone 15 Pro Max - Delivery Timescales

Hi, I ordered the iPhone 15 Pro Max (White 256G) back on the 25th of September and as of yet apart from the order confirmation email, there has been no tracking update… just the “Sorry, we can’t show your order details right now”. Given that it has b...

ColinDak by Established Contributor
  • 2415 Views
  • 24 replies
  • 1 Helpful

Meta Quest 3 Order

Hello.I am looking for a little guidance. I have ordered the Meta Quest 3 128GB Bundle on the 03.11.23 but it is still no further through the system, are these in stock? I ordered a laptop the following day and I have already received that so I think...

morley107 by Investigator
  • 569 Views
  • 7 replies
  • 0 Helpful

oredr issue

hi thisbis my reference order . i don’t know if is cancelled or what happened i didn’t receive any update 

flaviu32 by Explorer
  • 706 Views
  • 13 replies
  • 4 Helpful

iPhone 15 pro max upgrade

I ordered my iPhone 15 pro max natural titanium on the 31st October but had no update. Please could someone let me know what's happening @ 

amberk96 by Investigator
  • 444 Views
  • 5 replies
  • 0 Helpful

I phone pro max 15 where is it ?

I ordered on the 30th of September, Still not here ?Log on to say awaiting confirmation just to get updated once a week on a Sunday via email, ordered phone the same time as my husband ( natural)  his has been delivered had his over a week now,  

Lv54dvs by Explorer
  • 309 Views
  • 3 replies
  • 0 Helpful

iPhone 15 pro max

Has anyone else ordered an iPhone 15 pro max and still waiting? I’ve gone on to track my order and it’s still telling me they cannot track my order at this time. Wondering how long everyone waited for their new devices? thankyou. 

Stacey135 by Investigator
  • 795 Views
  • 11 replies
  • 0 Helpful

Not received sim and sky contract has now cancelled

Hi,  the email I received to track my order wont allow to do so as it is a sim only deal.  Sky have now cancelled my contract and I still haven’t received my SiM.  Can you advise when it will be delivered?