Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62435 Views
  • 120 replies
  • 15 Helpful

My update returns bag has not been received

I upgraded my phone and was told I will receive a returns bag. The address on the system was incorrect so I updated it and was told the bag will shortly be sent out but I have yet to receive it. Is there anyway to reissue a new bag or track if the ba...

LukeQ8 by Explorer
  • 563 Views
  • 3 replies
  • 1 Helpful

Minute1 budle cases galaxy A9 plus case

do any one know what kind of case is sent with the screen protector for the galaxy tab a9 plus?? Ee doesn't apparently know.. is it just a silicone or ???

I am still waiting for a return envelope following my upgrade

As part of my any-time upgrade I MUST return my old phone.  This is the second time now that I have agreed to do this and the returns envelope hasn't been sent.  Then you receive letters to say you are going to be charged for not returning the handse...

keg2308 by Visitor
  • 427 Views
  • 1 replies
  • 1 Helpful

My ee sim hasn’t arrived

I find myself in a bit of a predicament as my SIM card hasn't arrived, leaving me with no means to contact EE for assistance. Unfortunately, visiting an EE store isn't an option either. It's been a frustrating 9 days since I placed the order for the ...

Sonj121 by Explorer
  • 757 Views
  • 3 replies
  • 0 Helpful

booking confirmation sheet

I've been sent a form to return an item for repair. However when i try to print off the booking form it says it is corrupt. Tried several computers and my phone all coming up with the same message

Device not dispatched after 5 days

I paid an upfront cost that was taken out of my bank but I have not received my pay monthly device after 5 days and I have not received a tracking order link email either. The current order number I have from the first email I received does not work ...

Resolved! Trade in where to send etc

I've upgraded to s24 ultra where do I send my old device, do I get pre paid envelope as search results suggest etc

Lillypawz by Contributor
  • 466 Views
  • 3 replies
  • 1 Helpful

Incorrect Contract Price Showing

Hi,I am looking to upgrade my phone and pre order the new Samsung Galaxy S24 and when I select a contract the price is £22 per month (was £30) but when I go through to the basket, its adding £30 and not £22 does anyone know why this is?

EB587 by Explorer
  • 529 Views
  • 4 replies
  • 0 Helpful