Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69141 Views
  • 120 replies
  • 15 Helpful

Resolved! PS5 order no tracking info no nothing

I ordered a PS5 bundle on the 3rd August 2024, and had the confirmation email to say order was placed. Further information would be sent via email or text when dispatched. Just to add the delivery time scale was 1-3 days. However come the 6th August ...

Resolved! Recieved new phone

Recieved my new phone today for an upgrade do I not receive a new sim?

Resolved! Cancellation

I would like to cancel my order 

Malika24 by Visitor
  • 486 Views
  • 1 replies
  • 0 Helpful

My order

I don’t have tracking or reference number 

Где мой заказ

Я заказала теое iPhone 15 pro 256 gb 13 июля до сих пор нету деньги нету телефон 

Gaukhar by Investigator
  • 867 Views
  • 4 replies
  • 1 Helpful

Where is my phone?

I have not recieved my order no so i can not track my phone and could  not recieve my 4 digits when the delivery came help me with my phone

Vu2 by Investigator
  • 497 Views
  • 2 replies
  • 0 Helpful

This service isn’t working right now

Hello, I'm greeted with this when trying to activate Discovery +. I tried to find the subscription on the app, but it doesn't appear even though it's been ordered (had to phone twice because the first time it didn't go through). Is this a case of bei...

Screenshot 2024-08-07 at 15-06-51 .png
ItisClum by Investigator
  • 1162 Views
  • 6 replies
  • 1 Helpful

PDP pin

Hi, The PDP guy said I needed a pin to receive my phone. However I didn't get any text or emails. Where can I find this pin? As he tried to send it twice but I still don't know what to give them when they come back tomorrow. I have the email confirmi...

Resolved! Phone Order

Hi, I've recently ordered a new Pay monthly phone a couple of days ago and haven't received any emails or texts about dispatch/delivery. I have tried tracking the order on the EE website and it says the order has been dispatched, but has been stating...

shayduke by Explorer
  • 911 Views
  • 3 replies
  • 4 Helpful

When will the New Galaxy Ultra watch be in stock

I have ordered the galaxy watch ultra and was told within 7 days for delivery however it has been 4 days and there are no delivery on Sunday. Does anyone know if ee have had any stock in.

ynot68b by Established Contributor
  • 915 Views
  • 5 replies
  • 0 Helpful