Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58763 Views
  • 122 replies
  • 15 Helpful

Resolved! iPhone 15 pro max white

Just a quick question. Ordered theb iphone 15 pro max white 256gb six weeks ago and not had the weekly update this week and seen some people mention they didn’t get one and not long after got the dpd text. Can I hope to soon get the text or will I ju...

TabbyEJ by Established Contributor
  • 470 Views
  • 3 replies
  • 0 Helpful

Apple watch ordered - no tracking number received yet!

Hi - Please helpI ordered an apple series 9 watch on 9/11/23 and have only received the xko number. Nothing else since. There are no orders showing on my account and no information available to me when I try order tracking. I have no tracking number ...

bernic by Explorer
  • 365 Views
  • 2 replies
  • 1 Helpful

Pre order

Hi where is the conformation email

Hendrin by Visitor
  • 275 Views
  • 1 replies
  • 1 Helpful

No photo ID

Help I haven’t got any form of photo but I’m awaiting an upgrade phone being delivered by DPD can my Son who has a provisional driving licence with his photo on it accept it on my behalf,he has the same surname has me.

Google promotion with Pixel 8 Pro

I tried to claim the watch even though my order was a day late, didn't work"Unfortunately, the item has not been purchased within the promotional period. The latest date to qualify for this promotion was the 16th October."Just thought I'd try.

Wrong number for the pin code

Yep, another one. Wrong number placed on order, couldn't get the pin. Courier went off with the package. Can't even speak with a human, only EE bots. What happened to ID on delivery? When you introduce a system make sure it works! Ridiculous

fatigati by Explorer
  • 539 Views
  • 3 replies
  • 0 Helpful

Resolved! Received iPhone 15 Pro Max

I ordered my phone at the Exeter store on Monday and it arrived on Tuesday.  It is a Pro Maxz 15 with 1TB of storage.My plan is 125GB of data with Apple One for an extra £5 a month..The problem I'm having is getting Apple One to start. I have been gi...

iPhone 15 Pro Max - Delivery Timescales

Hi, I ordered the iPhone 15 Pro Max (White 256G) back on the 25th of September and as of yet apart from the order confirmation email, there has been no tracking update… just the “Sorry, we can’t show your order details right now”. Given that it has b...

ColinDak by Established Contributor
  • 2476 Views
  • 24 replies
  • 1 Helpful