Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52143 Views
  • 117 replies
  • 15 Helpful

EE Upgrade

Just wanna to know EE sales Team will do the EE Bill Upgrade by asking my Postcode and birthday to get the personal  information  or not?And they send the email to me by confirmation@info-ee.co.ukIs that a cheat or not? 

Baby4 by Visitor
  • 329 Views
  • 1 replies
  • 0 Helpful

Upgrade Phone returned by EE shop

I upgraded my phone and asked for it to be delivered to my local EE shop. Unfortunately for some reason my phone (that i own & have been paying for for years and years) is still in my dads name (we thought this had been changed ages ago) so I was una...

JessS4 by Visitor
  • 285 Views
  • 1 replies
  • 1 Helpful

Resolved! SIM card

Hello! when will i get my sim card? today is day 3 

Order

I ordered my up grade on Saturday it was dispatched on Sunday and still had nothing from dpd yet what is going on 

Joolz20 by Visitor
  • 266 Views
  • 1 replies
  • 0 Helpful

Duplicate order

Last night i placed an order for an upgrade on *********** , I was logged out of EE before the order was complete , or so i thought , I have 2 pending £50 for the upgrade so it appears 2 x devices have been ordered , I only require 1 , please cancel ...

Resolved! How Do I finish my account setup?

Hi, I’ve recently created my EE account and I’m wanting to purchase a product but it asks me to login, once I click login it tells me to link my account and gives me three options:connect a phoneconnect an ee router join the ee communityHowever, the ...

Wrong phone sent

I ordered an iPhone 14 Pro 512GB with the All Rounder iPhone unlimited plan.Went to the store to collect my phone and it was a different colour with 128GB. The colour wasn't an issue but the memory was and the lady was very patronising saying I must ...

arslahn by Visitor
  • 638 Views
  • 2 replies
  • 1 Helpful

Resolved! Order

Hi placed an order yesterday morning and it said dispatched in 1 day I’ve not yet geared any update? 

Resolved! Missing items

I've added a Samsung galaxy tab s8 ultra to my plan and it was supposed to come with a keyboard case. The tablet has arrived but the keyboard case hasn't?

crumsboy by Explorer
  • 359 Views
  • 3 replies
  • 1 Helpful

Upgraded device

I am waiting for my new phone to arrive but haven't had an update on when to expect it no messages or emails have gave me a date to expect it. 

Kathy30 by Visitor
  • 272 Views
  • 1 replies
  • 1 Helpful