Transferring to EE - xko********* Order date: 10 Oct 2024

[Gabriella-Meg]

Dear EE

Since placing my order to transfer my number to you, I received my SIM on Tuesday which I dutifully put in my phone, but as of today, my original number hasn't been ported across, neither does the initial £10 that I payed show up in my account.

As it appears that there is no other way to contact you, I am post my query here.

Can you tell me what is happening please ?

Kind regards

Gabriella M Andrews

[MOD EDIT: don't post personally identifiable info in the public forum] 

[Ali_A]

Hi @Gabriella-Meg 

Welcome to the EE and welcome to the Community!

You can check the number currently associated to your SIM card by visiting SIM Status page from your mobile. 

The £10 credit will have been used to purchase your subscription pack. This will activate when you make your first call. 

To transfer your number over to EE,  text PORT to 150 from the new EE SIM card. 
This will take you through 2 steps to submit your PAC Code and transfer your number.
 

Visit our Contact Us | Help & Support page for ways to contact us. 

Ali 

[Gabriella-Meg]

Hi Ali

Thanks for sorting my account. I shall do the tesxt thingy, although this was part of the initial order.

Kind regards

Gabriella