Upgrade

[Sue2266]

Ordered a new phone last Thursday, had email confirmation, but still no sign of delivery 

[Michael_D]

Hi @Sue2266 

Welcome to the community.

I know you'll be keen to get your hands on your new phone. 

If you let me know what model you ordered, including colour and storage size, I can have a look at the stock to see if there are any delays.

Michael

[Sue2266]

I ordered an iPhone 15 plus in blue, phone on Thursday 10th October still no sign after  waiting a week, so rang to say it was in stock only the yellow and green unavailable!! To be told to ring back Saturday if  I hadn’t heard from DPD, so rang this morning to be told it’s on back order!! What’s going on, I originally ordered as it was next day delivery!

[Ali_A]

@Sue2266 

Thanks for the details. Which memory size device did you order? 

Ali

[Sue2266]

It was the 128gb

[Ali_A · Accepted solution]

@Sue2266 

Thank you. 
Looking at the stock table it shows we now have plenty of the iPhone 15 Plus 128GB Blue in stock, and should expected dispatch within 1 day. However it doesn't show us when this stock became available. 

I know you'll be eager to receive your upgrade device as soon as possible, so I'd recommend calling Customer Service so they can look into your order and the reason for delay in shipping, or if it's due to be dispatched with this current stock. 

Ali