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Tracking order, timed out.

JakeMoore1
Explorer

‎21-10-2024 11:26 AM

I ordered a new sim and Samsung Galaxy S24+ on Friday 18th October, had the confirmation email and XKO order reference number. Delivery was meant to be today and I haven't heard anything since Friday night.

The order reference number comes up saying "tracking order timed out" when trying to track through the EE App. 

Please help.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎21-10-2024 01:35 PM

Hi @JakeMoore1 

I suggest you speak to EE CS on 150 if the tracker is not working.

You should also download the DPD app.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
JakeMoore1
Explorer
In response to Northerner

‎21-10-2024 02:06 PM

Hi @Northerner 

I'm still with my old service provider until the new sim arrives with the new phone - which I haven't heard anything about since I ordered the phone.

There's also no point in me downloading the DPD app, because I don't have a delivery number to track - because I haven't heard anything since I ordered the phone.

Thanks.

 

0 Helpful
Debbie_G
EE Community Support Team
In response to JakeMoore1

‎21-10-2024 04:08 PM

Hi @JakeMoore1 

Thanks for coming to the community.

If you get in touch with a guide, they will be able to check the status of your order and get you an update on this.

Debbie 🙂


 

0 Helpful