Change order

[Red5standingby]

So, following on from a previous post a week or so ago:

I upgraded my watch contract to an ultra 2 black with Milanese strap. Obviously, like pretty much everyone else, I am still waiting for it to arrive and I’ve seen it could still be over 28 days (correct if wrong). 

im not overly bothered about the strap and have noticed I could get a black ultra 2 with a large alpine loop strap within the next couple of days.

I think it’s now 31 or 32 days since I placed my upgrade (and paid an early upgrade fee - does this mean I’ll be charged line rental for something I don’t have?) but wondered because it’s still not sent and not likely to soon, could I cancel that order and order the other or make an amendment to the original order?

cheers

[Ali_A]

Hi @Red5standingby 

Welcome to the EE Community
 

You can certainly contact Customer Care to cancel the order you have placed and make a new order with the guide for the colour that you want. It's worth considering if it means receiving the watch a lot sooner. 

The billing for the plan only begins once the device has actually been shipped, so you'll not be charged for something you don't yet have. 

Ali