Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58560 Views
  • 122 replies
  • 15 Helpful

order numbers different

Does anyone know what is the differnce b/w orders numbers?The one which I received on email starts with 0033XX and when I speak with EE agents they mention order starting with 02577XXX.But while tracking I can see only 0033 one and the 02577 one does...

Gourab by Contributor
  • 428 Views
  • 3 replies
  • 0 Helpful

order tracking

hi i was wondering if u can help i was ment to recive my new handset today but i haven’t ad no phone or update 

Thor1826 by Visitor
  • 271 Views
  • 1 replies
  • 0 Helpful

iPhone 15 pro max

So put a pre order In for iPhone 15 pro max white payed a up front cost and when I go to track my order all it says is wait for email for DPD or ee any Idea what I'm doing wrong 

Upgrade order

I placed an upgrade order on Sunday, recieved comfimation and on monday recieved a text saying my order will be dispatched in 1 working day. However its now Thursday and nothing and  when I try to track using my order confirmation number it keeps say...

BD86 by Explorer
  • 482 Views
  • 9 replies
  • 1 Helpful

Downgrade to Sim Only

I have been through an as yet unsolved nightmare with CS. My 24 month phone plan ended on the 24th of September, and prior to this I had agreed on a “upgrade” to a SIM only plan.We are now well after my supposed upgrade date, which was even confirmed...

Art100 by Investigator
  • 1337 Views
  • 14 replies
  • 0 Helpful

Payment taken but cant find confirmation

I placed an order today for a phone under a contract and paid £100 upfront, the money has been taken but I haven't received any confirmation emails, yet I have received an email saying my basket has been saved. Has the order been placed? Am I missing...

Ordering from EE

This is my first time I've ordered something in England and this was my WORST EXPERIENCE ever. Order Iphone 15 pro and paid the upfront of £30 and they please call us for further confirmation and every number I dialed of EE is incorrect. There's no e...

Good as new

Do you know if Good as new section has been deleted as can't find it? Tried through help and link redirected me to normal shop. Thanks for any help. 

baldi87 by Contributor
  • 433 Views
  • 3 replies
  • 2 Helpful

Well that’s over an hour of my life I’ve wasted!

Ive just spent over an hour trying to get a decent deal for an upgrade to a iphone15 pro.Ive been with EE since its start way back when it was called Hutchinson telecom. Ive had a 20% discount perk added to me contract for at least 3 years now, as we...

Mike122 by Investigator
  • 519 Views
  • 7 replies
  • 1 Helpful