If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi Chris I placed an order for a iPhone on contract but I haven’t Received a confirmation email but it also took the upfront cost from my bank? I’m really confused and want to know did it go through and why has it took the money if not
Got a contract for a new phone. When it arrived the seal was broken. The box Cleary states that if the seal is broken not to accept it. So I called the customer service, he wrote a note to the depot to be careful and to send a new one, and they sen...
Hi, I ordered Google pixel 7 and was ment to come with free ear buds picked up my order and only phone in parcel, don't understand why?
Hi I’m new to EE waiting for my device to arrive. I sadly got scammed so new number too and new network after hearing about lots of positive reviews
I have made a Phone order from EE and haven't received a confirmation email regarding my purchase. I've tried calling the mobile order helpline and it doesn't recognise the number so I am unable to proceed any further. I was wondering if there is any...
Hi I upgraded my i phone last wed morning via phone which was in stock. I've had emails regarding contract but nothing re tracking info and its Monday. I appreciate its Bank hol weekend but surely tracking should show something, it says error cannot ...
i ordered a samsung A33 on 08.04.2023. my phone has broke and was due an upgrade. i have had no further communication, tracking order option is not available on my EE and i have no phone to make any calls!!
Ordered a phone upgrade a few hours ago , but have not received a order confirmation email or text and no expenses have been withdrawn. How do I know the order has properly went through. All it said was thank you for your order and then showed my bas...
Hello , I ordered a iphone 14 pro max yesterday and I’ve not had a email saying it’s out for delivery, but I had a text this morning saying ‘ Hi from the EE Fraud Team. If the device you receive isn't the same as the one you ordered, please call us o...
I have just recieved my upgrade of a Google pixel 7. When I chose this phone it was partly because it came with free ear pods. The ear pods have not arrived and they are not listed on the delivery note. Has anyone else had this problem
