Order not showing up or delivered

[Andy601]

I ordered the z fold 6 last Thursday, I received the email saying thanks for my order but I haven’t received anything else since and my tracking number is just coming back as unable to find or check back later. Just wondered if I should just wait or if there is a bug so people are unable to see orders. Thank you for any advive given 

[Leanne_T]

Hi there @Andy601 

Thanks for coming to the community and for ordering the device with us 🙂

Which model size and colour did you order? 

Have you upgraded or is this a new contract? 

Speak soon. 

Leanne.

[Andy601]

It was an upgrade. I ordered the 256gb navy one. Had the confirmation email come through straight after saying it had been put through Thursday morning but not heard anything since 

[Leanne_T]

Thanks @Andy601 

This device is currently showing 'usually dispatched within 1 day' on the EE Shop.

Has your plan changed in your EE account?

Leanne. 

[Andy601]

It’s still showing my old plan and phone. When I did the new device I did change to an unlimited plan on the new device. The upgrade button is still available to do so not sure if there was a mistake but I had the confrontation email saying it had gone through with the order number etc on it and new phone etc 

[Leanne_T · Accepted solution]

Thanks for coming back to me @Andy601 

In this case, I would suggest giving us a call on 150 and the team will check the order for you and give you an update 🙂

Leanne.