Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52682 Views
  • 117 replies
  • 15 Helpful

order confirmation?

I upgraded on Tuesday 11th, the upfront payment was taken from my bank straight away but I have no clue as to whether my order is acknowledged as I have not received any order confirmation???

bindyray by Explorer
  • 298 Views
  • 3 replies
  • 2 Helpful

No conformation email

I've just ordered a new phone and not received a confirmation of the order but I've been charged already 

En105 by Visitor
  • 472 Views
  • 9 replies
  • 0 Helpful

Frustrated with EE

My wife is deaf and I was told I can purchase some Xrai glasses through EE which will allow her to access subtitles in conversations, I went to a EE shop in Harrogate, which we were visiting at the time, and was told I had to have a EE phone or accou...

Auntbetty by Investigator
  • 497 Views
  • 8 replies
  • 4 Helpful

Missing upgrade phone

I ordered my upgrade phone before the bank holiday and dpd continue to fail to deliver the phone. Their tracking site just says they could not deliver and they are “holding at depo” - I have been in every single day they have suggested that they woul...

Ckc11 by Visitor
  • 300 Views
  • 1 replies
  • 0 Helpful

Tracking

The tracker tracks nothing it tells you they have left you can't see where they are and they pull up take a picture off every house around your house never yours , so your waiting all day for them then you get a text with a picture of an house three ...

Order

I’ve placed order from my bt link with offer of a contract it went through and still had no call back or the phone arrive? 

Ordered phone but no delivery yet?

I ordered a phone bank holiday Monday, got the thanks for your order email and it said 24 dispatch. I've not heard anything yet and it's Wednesday. I've tried to track the order but there's no tracking. The upfront cost has gone out my bank and says ...

Lauramc03 by Investigator
  • 373 Views
  • 3 replies
  • 0 Helpful

Resolved! Re: how can i find out if my order has been accepted?

Hi Chris I placed an order for a iPhone on contract but I haven’t Received a confirmation email but it also took the upfront cost from my bank? I’m really confused and want to know did it go through and why has it took the money if not 

Charley04 by Investigator
  • 607 Views
  • 7 replies
  • 4 Helpful

Disgusting company

Got a contract for a new phone.  When it arrived the seal was broken. The box Cleary states  that if the seal is broken not to accept it. So I called the customer service, he wrote a note to the depot to be careful and to send a new one, and they sen...

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Gabsha76 by Investigator
  • 489 Views
  • 3 replies
  • 0 Helpful

Resolved! Free gift google earbuds

Hi, I ordered Google pixel 7 and was ment to come with free ear buds picked up my order and only phone in parcel, don't understand why?