Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52189 Views
  • 117 replies
  • 15 Helpful

Upgrade Anytime - Confirmation?

I upgraded my phone contract on 16/03/23 and sent my old phone back on 19/03/23 as part of the upgrade anytime deal. The parcel tracking states it was delivered on 21/03/23 however I have received a text message yesterday advising me to send the phon...

Jonjon1239 by Established Contributor
  • 332 Views
  • 1 replies
  • 0 Helpful

Order

Hi i placed a order 2days ago but still no email or text about it order number is xxxxxxxxxxxx can you look into this 

Wait for order

Im order iphone 14 pro max on last week thursday and howblong gone need wait 

Eryko by Contributor
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  • 9 replies
  • 1 Helpful

BT customer broadband

Good evening, I am a BT broadband customer and trying to get a sim only deal. When I press the deal through the BT App that’s cheaper as I’m a BT customer it tries to make me log in. If I log in it shows me this and won’t let me continue through anyt...

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Re: Online Chat

Hi I was wondering if you can check if my order will be delivered tomorrow 

Resolved! screen protector with insurance

i ordered a new phone with insurance which says a free screen protector comes with it. when will i receive the screen protector? phone has been delivered just not the screen protector ? 

Resolved! Upgrade

You sent my tracking number to an old email 

No update

Placed an order on Sunday night for a sim only deal using a family members BT staff discount code, not had any emails apart from stand successful ee order with a ref number. Anyone advice how long it takes?