Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52092 Views
  • 117 replies
  • 15 Helpful

Purchasing contract

Why can’t I join/purchase as a new customer without a EE. Number, I haven’t got one that’s why I want to join and purchase a contract 

Laila45 by Investigator
  • 456 Views
  • 10 replies
  • 0 Helpful

Upgrade order

Hi I placed an order on 23rd February and I received and email of confirmation but have not received the order or any further correspondence. I've tried tracking it but it keeps saying there is a problem with tracking. Can you please advise what I ne...

Lizzy87 by Explorer
  • 304 Views
  • 3 replies
  • 2 Helpful

Upgrade

Upgraded yesterday can’t track order as tracking says order number can’t be found plan has been updated on account 

Airpods

I want to buy airpods pro 2

Waiting

I upgraded my phone and it said I should be able to collect my phone within 24 hours and I still haven’t recieved an email to collect it from the store. I ordered an iPhone 14 in red 

Resolved! New upgrade, no confirmation email

Evening folks,Yesterday I upgraded via phone call my 3 contracts which had ran out and 1 was for a new phone ( samsung galaxy s23 ultra in phantom black 256gb) on the max plan, the other 2 were just sim plans.I received email confirmations for the 2 ...

thompy by Contributor
  • 1565 Views
  • 6 replies
  • 1 Helpful

Resolved! iPad

I just want to buy an iPad but have to join here 

Cancelled order confirmation

Hi,I cancelled my order and the lady said I would get a refund in the next 7 business days but I didn't get a confirmation email about the order cancellation. Does EE send an email about the cancelled order or not? The lady didn't mention an email bu...

Nika123 by Visitor
  • 267 Views
  • 1 replies
  • 0 Helpful

Sim card

I've not received any updates or anything like that regarding my sim card's why is will that be