Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65311 Views
  • 120 replies
  • 15 Helpful

MY order

I ordered a new phone 3 days ago, and since then heard nothing about delivery- tracking info just says "sorry can't show order details right now" the only way to get in touch with EE is by phone, my old phone smashed which is why I've ordered a new o...

misbah3 by Investigator
  • 525 Views
  • 4 replies
  • 0 Helpful

Order

Hello I am waiting for a new SIM card which was promised on Sunday 3rd march?

Kay2968 by Visitor
  • 356 Views
  • 1 replies
  • 1 Helpful

DPD - two failed attempts but i was home

I was expecting a DPD delivery of my new upgrade two days ago. I was at home in the front room right by the front door. 20 mins after my supposed 1 hour window i had a text to say sorry we missed you and a picture from the end of my drive of my house...

Resolved! Upgrade

Hi I’d like to upgrade or add a device to my account but it won’t let me do it online, can someone help please 

Resolved! New phone

I got a new contract out the dpd driver asked me for my 4 pin card and ee gave my new number which I don’t even have the sim for what do I do it’s Saturday they don’t even pick up there phone the stupid idiots 

Tayyib1 by Visitor
  • 425 Views
  • 1 replies
  • 1 Helpful

delivery limbo

I ordered a new phone 3 days ago, and since then heard nothing about delivery- tracking info just says "sorry can't show order details right now" the only way to get in touch with EE is by phone, my old phone smashed which is why I've ordered a new o...

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Resolved! Return pack not received

Hi, I upgraded my phone on 5th Jan and opted to get a monthly discount on the contract by trading my old phone in. After 2 weeks no return pack had been received although the new phone arrived within 2 days and so I contacted EE. After 2 calls they g...

Can't find anywhere to enter Friends and Family code?

Hi,I've went through the process of Upgrading to a new S24 Ultra, right to the last page just before the purchase, and I cannot see a 'Box' or anything to put the code in?I tried upgrading over the phone, but i was advised the code can only be used O...

Davie0 by Investigator
  • 549 Views
  • 3 replies
  • 4 Helpful