Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51761 Views
  • 117 replies
  • 15 Helpful

iPhone

When will my phone arrive?

Brodie123 by Investigator
  • 369 Views
  • 9 replies
  • 1 Helpful

awaiting delivery

Hi alli used the mobile app to upgrade my phone sat 27/02/23 its now been over a week and i still dont have my new iphone 12 delivered to me, and no emails apart from the original one with the order reference number, the tracking page doesnt really h...

DPD RETURNED UPGRADE DEVICE TO EE - NO DELIVERY ATTEMPTED

DPD returned my new upgrade device to EE without attempting delivery - I have been in all day waiting for the delivery and no delivery was attempted. DPD have advised I con tact EE but have been on hold for over an hour. I purposely chose today for t...

CLE91 by Visitor
  • 274 Views
  • 1 replies
  • 0 Helpful

Tracking DPD delivery

I have no tracking information, supposed to arrive today. I live well out so would be handy to have some way of knowing if it's going to be an other day. Many thanks

LC01 by Investigator
  • 2795 Views
  • 11 replies
  • 3 Helpful

Resolved! Sim delivery

Hi, I’ve ordered monthly SIM card on Friday and got a confirmation email it hasn’t arrived yet. How long does it take to arrive the order? And do I basically get any emails when the order dispatched?

Str1801 by Visitor
  • 4164 Views
  • 2 replies
  • 2 Helpful

Can you get a "good as new" phone without a sim contract?

Hello! Sorry if this is the wrong location, I wasn't sure where to post it.I am looking for a new phone and have seen one on the "good as new" pages that I like, however, I already have a sim card from another company that I am happy with and don't w...