Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52140 Views
  • 117 replies
  • 15 Helpful

Resolved! New upgrade, no confirmation email

Evening folks,Yesterday I upgraded via phone call my 3 contracts which had ran out and 1 was for a new phone ( samsung galaxy s23 ultra in phantom black 256gb) on the max plan, the other 2 were just sim plans.I received email confirmations for the 2 ...

thompy by Contributor
  • 1565 Views
  • 6 replies
  • 1 Helpful

Resolved! iPad

I just want to buy an iPad but have to join here 

Cancelled order confirmation

Hi,I cancelled my order and the lady said I would get a refund in the next 7 business days but I didn't get a confirmation email about the order cancellation. Does EE send an email about the cancelled order or not? The lady didn't mention an email bu...

Nika123 by Visitor
  • 267 Views
  • 1 replies
  • 0 Helpful

Sim card

I've not received any updates or anything like that regarding my sim card's why is will that be

Orders

Hi, I’ve ordered the iPhone 14pro max on the 15th of this month but hasn’t been delivered yet and when I check the order status shows that informations are not available. When will be delivered? 

Resolved! Ps5

Can I get the ps5 with a monthly sim contract or does it have to be a phone 

poor customer service

I feel I have little to no help from EE with regard an upgrade.I upgraded to iPhone 14plus when I wanted a pro. My mistake, so I returned the phone. I have had notification from DPD that EE have received the phone. Nothing from EE and when I phoned t...

Boppa1 by Investigator
  • 278 Views
  • 1 replies
  • 1 Helpful

New phone line

I got back in touch with ee and they said my new phone should be here before the 24 march coz I said I am going away but they have not let me know if they have got the back from DPD yet and I really need to know