Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56476 Views
  • 118 replies
  • 15 Helpful

Resolved! Phone order

Hi,   I placed an order on Saturday the 15th of April and  received my email containing the order confirmation number (xkoxxxxxxxxx) , I haven’t received anything since this so I called 150 earlier today and was told someone had closed my order on Su...

Gilbert0 by Explorer
  • 679 Views
  • 4 replies
  • 1 Helpful

PS5 gods of war ragnarok voucher

I have just received my Sony PS5 console from EE, first ever console, setting the unit up was fairly straight forward though lengthy. The package includes 24 months premium plus vouchers and supposedly the gods of war ragnarok game, well there is no ...

Not impressed

I’ve ordered a new phone as a new customer. It promotes next day delivery. 3rd day on and still no phone. I’ve tried to track the order but the system does not recognise the order number. I tried calling it does not recognise my telephone number. Thi...

Order details/update not available

I ordered a new phone with my new contract and have had no update. When ordering it said usually dispatched within 1 day. When I try my tracking number it says “sorry, we can’t show your order details right now.” Seen a lot of people with similar iss...

Jobe1 by Visitor
  • 309 Views
  • 1 replies
  • 2 Helpful

Resolved! Dispatch time for s23 ultra?

Just wondering the dispatch time for s23 ultra 256g black.website said 1 day but it's been just over a week now with no update

Bradc93 by Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade

I just upgraded online but I want my phone today. How do I cancel so I can go upgrade in store 

kd1231 by Visitor
  • 326 Views
  • 1 replies
  • 0 Helpful

Reference number

Hi I upgrade in store yesterday, wasn't giving or sent order reference so unable to track my new handset ? So I need to call 150 or can I get this order reference from my ee app as it's not on any of the docs I can read pinned to my profile ?

Resolved! Upgrade to 13 still showing 12 mini?!

I chose an upgrade to iPhone 13 for 58 a month, my plan on here is showing that iPhone 12 mini is part of my plan and now contract length is July 23 to July 25?!???? I also got a text saying my new device is going to be despatched so I haven’t got a ...

Imiac by Explorer
  • 314 Views
  • 1 replies
  • 0 Helpful