Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64155 Views
  • 120 replies
  • 15 Helpful

S24 Ultra preorders?

Hey, just a very quick one as I'm fortunate to be able to upgrade at the time a new phone comes out. With the light of the S24 being revealed "officially" today, when can we expect to be able to pre order for an upgrade?

Resolved! Refund how long

I decided  I did not want the mobile I ordered I cancelled it straight away on phone I applied for phone online and you took 30 pound on Google pay upfront cost now I want to know were is my refund and when I will get it as it was strange to take 30 ...

Sarah47 by Valued Contributor
  • 5334 Views
  • 23 replies
  • 2 Helpful

New contract phone not dispatched

Hi - Ordered new Iphone 15 on my contract on wednesday. It said it would be dispatched within the day but have not had any notification and cannot see anything on tracking? Thanks

Re: Tracking

I ordered the Samsung galaxy s24 and are unable to track it

Resolved! Order tracking

I ordered a phone a week ago but haven't had any information about delivery and yet have had an email about my direct debit.

Lanne1808 by Investigator
  • 1478 Views
  • 14 replies
  • 2 Helpful

Track order

My monthly contract has been accepted and I’m yet to have a text or email if the tracking company any help ?

My update returns bag has not been received

I upgraded my phone and was told I will receive a returns bag. The address on the system was incorrect so I updated it and was told the bag will shortly be sent out but I have yet to receive it. Is there anyway to reissue a new bag or track if the ba...

LukeQ8 by Explorer
  • 583 Views
  • 3 replies
  • 1 Helpful

Minute1 budle cases galaxy A9 plus case

do any one know what kind of case is sent with the screen protector for the galaxy tab a9 plus?? Ee doesn't apparently know.. is it just a silicone or ???