Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56654 Views
  • 118 replies
  • 15 Helpful

Upgrade

Hi I paid for an early upgrade last night on my phone and the money has been taken but all it says on the email is that there some questions to ask?? Just wondering if it has went through or whether I am getting refunded the money back?? 

Lost order

Why haven't I received a new phone yet. Order placed on Thursday the 12th. I have new plan  but  the phone still doesn’t come.

Joann3 by Investigator
  • 438 Views
  • 6 replies
  • 1 Helpful

Resolved! Watch order

I wasn’t in when DPD tried to deliver my watch. The have now sent it back to EE and I have no way of knowing if it will be sent out again, if I am being charged for it or even if the order still exists. Please help! 

Change delivery

Hello I am unable to call to add the door number to my address did will not deliver otherwise and I do not have a mobile to contact anyone.they will redeliver today at 6 - 7 pm help please   

isadaw by Investigator
  • 440 Views
  • 5 replies
  • 0 Helpful

Upgrading

Hi there,Can anyone tell me what happens when you upgrade and swap your phone please. Do you give your handset over at point of delivery of the new handset or are you given time to transfer your information from your old phone to the new then send it...

But confused

Hello, I placed an order, the upfront got taken, I HAVE received an order number (which doesn't work as yet) in an email that's title is for me to call EE? I also don't have a way of communicating outside text currently, which is incredibly hard to d...

return

Hi there, I've not received a pack to return my old phone