Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52052 Views
  • 117 replies
  • 15 Helpful

Delivery address changed

Expectint a delivery of an accessory, its now on its way back as DPD couldnt leave it safely. No wonder, i have checked my details on here and the flat number is missing from my address. I have had multiple deliveries here without issue and havent up...

Jamed100 by Investigator
  • 424 Views
  • 3 replies
  • 0 Helpful

Resolved! Tracking add on orders , how to ?

I ordered a TV  but can't seem to Work out how to track ? I work shifts so would be good to know which day it is  expected rather than waiting for a one hour timeslot to be Sent , how do I track ? I had text saying parcel force would contact me  but ...

John316_ by Explorer
  • 398 Views
  • 3 replies
  • 1 Helpful

No Order Confirmation

I recently upgraded my device and paid £50 upfront. My bank account has been charged but I have not received any email confirmation or order number. Pleased advise! Thanks, Dom

Old phone posted back to EE

Has anyone had the same problems that I’m having where I’ve sent my old mobile back to EE last October and 6 month down the line they have charged me £450 saying that they never received the mobile back. The is absolute disgusting especially when I k...

Resolved! Sim

Hi can I order a replacement SIM card please

Resolved! New phone and my address

Hi,I ordered my new phone yesterday and I asked for the blue colour but I'm getting a purple one.but I think you have put my home number as number 1 silver court,but my house number is 15.thank you.

New account suddenly closed!? please help?

So the other day I ordered an new iphone 14 plus  had to update my account information cause of a mistype in my direct debit details but was assured that everything was okay and that the discount I got from my partner who works for bt/ee was still th...

Lulumoon by Visitor
  • 321 Views
  • 1 replies
  • 1 Helpful