Hello @luckrings ,
Welcome to the community,
Have you tried ringing customer service, as we have no account access, so cannot see anything and check ourselves?
I would suggest ringing them, they are sent out via second class post, so would also depend how the post is where you are. If you are near an EE high street store and have photo ID, you can also go there and get a replacement SIM card.
It could be down to the post office not delivering or getting it lost, as happened with me, but from a different company.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
