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Order iPhone 16 pro max

Rodery
Established Contributor
Established Contributor

‎23-09-2024 04:11 AM

I just made an order for iPhone 16 pro max. I have done the credit check and signed the contract but it’s now saying I have to call we tomorrow morning which I don’t understand and also the upfront fee has been taken as well 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎23-09-2024 06:12 AM

Hi @Rodery 

As per the email until you have verified whatever is outstanding your order will be on hold. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Rodery
Established Contributor
Established Contributor
In response to Northerner

‎23-09-2024 07:19 AM

But I think if u passed the credit which I did and signed the contract and which I did . Why the order didn’t go through and why EE said I should call them?

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Schockwave
EE Community Star
EE Community Star
In response to Rodery

‎23-09-2024 10:27 AM

@Rodery , we have no account access and do not know who you are, so you will have to ring them, we cannot answer your query.

The amount taken should only be pending in your bank.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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