Delivery & Packaging

[ALEXGF]

Hi, is there a reason EE use flimsy postage bags to package deliveries? I’ve received add-to-plan accessories, iPhones, and iPads, and they’ve always arrived scuffed or dented because they’ve been put in thin postage bags, which offers no protection, rather than a protective box for example. Why does EE do this? Is it cost-cutting? Is there no respect for peoples purchases?

[Chris_B]

@ALEXGF   it’s down to costs.  And how many box sizes will they need if it was in a box ?  Have you ever got an Amazon delivery with a box that was way oversized for the item inside ?    And all this extra packaging will mean it takes up more space in the delivery van.  

[ALEXGF]

I understand that, and I’m not surprised that it’s a cost-saving measure, but surely even a padded postage bag would be better. It just seems that EE are prepared to compromise the condition their customers receive their purchases in order to save a few quid. If you ordered a brand-new iPhone 16 Pro, for example, and it arrived in a flimsy postage bag with all the corners dented, you wouldn’t be happy, right?

[Northerner]

Hi @ALEXGF 

That is why the item box is solid becase it's not designed to be put in another box. This is to minimise environmental waste something all manufacturers are doing. Look at Amazon now sending items in paper postage bags. As long as the item is not damaged (unlikely because of the internal packing) then don't worry about it. 

99% of people throw the box away anyway. 

Thanks 

[ALEXGF]

That’s fair enough, and in this case, it’s a pair of AirPod Pro’s, so not a big deal, but it’s always worth keeping the original packaging in case you want to resell it, later down the line.