Track my order status

[zzzzzzzziy]

I received an email saying that the order had been created successfully, but then an hour later I received a text message saying that the order had been cancelled. However, I did not receive any email about the cancelled order in my mailbox. I would like to check whether my order has really been cancelled.

my order number:**********

[mod edit: please don't post personally identifiable information in the public forum] 

[zzzzzzzziy]

I received an email saying that the order had been created successfully, but then an hour later I received a text message saying that the order had been cancelled. However, I did not receive any email about the cancelled order in my mailbox. I would like to check whether my order has really been cancelled.

my order number:**********

[mod edit: please don't post personally identifiable information in the public forum] 

[Ali_A · Accepted solution]

Hi @zzzzzzzziy 

Welcome to the Community. 

We don't have access to account services here in the Community. If you speak with our Mobile Care team, they'll be able to check the status of your order for you. Contact Us | Help & Support | EE 

Ali