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Ordernot updating

atesz69
Explorer

‎28-09-2024 12:02 PM

new customer here. i placed an order on Tuesday afternoon, got confirmation email saying it's being processed. now it's Saturday and still no update on it. only way to contact ee is to call them and wait over 30 minutes for someone to answer the phone... can i cancel my order online? if this is the experience i get before even joining, then don't really want to find out what ee is like for existing customers

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎28-09-2024 01:19 PM

@atesz69 , no you cannot cancel online, you need to ring them. What device did you order, colour and storage size?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.