Recieved succesful email

[Cc21516]

Hi, i have received an email saying my order was successful with an order number and stating they will be in touch when despatched. I havent heard anything this was two days ago and also nothing is coming up when i try to track it apart from saying dpd will be intouch. I just want to know if this order has went through. Unsure how to find out 

[Ali_A]

HI @Cc21516 

Welcome to Community 

You can track your order here Track Your Order
 

Alternatively you can call EE Customer Service on 150 where a guide can track the location of your order.

Which make/model device did you order? 

Ali

[Cc21516]

I have tried tracking and says no information. Iphone 15 pro max 1tb

[Ali_A]

@Cc21516 Thanks. Let me check the stock details. Which colour did you order? 

Ali

[Cc21516]

Natural titunium 

[Ali_A]

Thanks. It shows we have the Natural Titanium in stock and expect dispatch in 1 day of order. 

Have you downloaded the DPD app? I'd recommend you do this so you receive notification immediately with tracking once it is being shipped. 

Ali 

[Cc21516]

Yes i ordered Tuesday night. I have had no further email though. Will this still be okay? Thank you for your help 

[Peter_W]

Thanks for confirming that @Cc21516 
Was this order for a brand new contract, or was it an upgrade to an existing contract with us?
I just want to be sure we help point you in the right direction for getting this checked 😊

Peter

[Cc21516]

This was a brand new contract. It says ur ee contract was successful. We are now processing your order and will let you know when your items have been dispatched 

[Leanne_T]

Hi @Cc21516 

Thanks for coming back to us 🙂

I have replied to your private message and just checking if you have now had an update on your order since you last posted? 

Leanne.