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Recieved succesful email

Cc21516
Investigator
Investigator

Hi, i have received an email saying my order was successful with an order number and stating they will be in touch when despatched. I havent heard anything this was two days ago and also nothing is coming up when i try to track it apart from saying dpd will be intouch. I just want to know if this order has went through. Unsure how to find out 

9 REPLIES 9
Ali_A
EE Community Support Team

HI @Cc21516 

Welcome to Community 

You can track your order here Track Your Order
 

Alternatively you can call EE Customer Service on 150 where a guide can track the location of your order.

Which make/model device did you order? 

Ali

I have tried tracking and says no information. Iphone 15 pro max 1tb

Ali_A
EE Community Support Team

@Cc21516 Thanks. Let me check the stock details. Which colour did you order? 

Ali

Natural titunium 

Ali_A
EE Community Support Team

Thanks. It shows we have the Natural Titanium in stock and expect dispatch in 1 day of order. 

Have you downloaded the DPD app? I'd recommend you do this so you receive notification immediately with tracking once it is being shipped. 

Ali 

Yes i ordered Tuesday night. I have had no further email though. Will this still be okay? Thank you for your help 

Peter_W
EE Community Support Team

Thanks for confirming that @Cc21516 
Was this order for a brand new contract, or was it an upgrade to an existing contract with us?
I just want to be sure we help point you in the right direction for getting this checked 😊

Peter

This was a brand new contract. It says ur ee contract was successful. We are now processing your order and will let you know when your items have been dispatched 

Leanne_T
EE Community Support Team

Hi @Cc21516 

Thanks for coming back to us 🙂

I have replied to your private message and just checking if you have now had an update on your order since you last posted? 

Leanne.