Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57189 Views
  • 122 replies
  • 15 Helpful

Returning EE customer - can't unlock account

I haven't been an EE customer for sometime and tried to sign up to a new SIM only deal but my account is locked. Tried using the chat system to get someone to unlock but couldn't get through to anyone as I'm not an existing customer.

No Delivery Date

I cant get through to anyone over the phone - I need to know when my order is being delivered as when I ordered it it didnt say a date, I have had a confirmation email however nothing from DPD and it was my understanding that DPD deliver in 24hours; ...

Plan telefónico

Yesterday I took a plan with a phone and I made the payment of the premium but I don't get anything from when it comes and I already wrote to the customer service and they tell me that I don't get reflected nada 

Ellean by Investigator
  • 309 Views
  • 1 replies
  • 0 Helpful

Resolved! Order issues,

Hi ordered an upgrade on Thursday for a yellow Iphone 14 and paid for the phone. I received an order confirmation but nothing else since. it says usually dispatched within 24 hours but when I try to track the order on my EE it cant find the order. I'...

Tknox by Explorer
  • 464 Views
  • 3 replies
  • 0 Helpful

Pay as you go sim

I ordered an apple iPad Air on pay as you go, I haven't received a SIM card for the device so I am unable to use it as pay as you go 

Upgrade

Hi, I ordered a new device on Thursday, I've no more information about this, could someone please update me on it?

Thinking of what network to go with.

I have been talking to people of going to sky mobile at the end of the year but sky is using the o2 network but the o2 coverage is crap in a lot of places so I am thinking of having a talk with the person who looks after my money if I can go with EE ...

Lukeg33 by Established Contributor
  • 546 Views
  • 5 replies
  • 0 Helpful

New phone order needs changed

Hi yesterday I had ordered an iPhone 14 off yourselves for around £50 a month. Is there any chance you could tell me how much the iPhone 13 Pro is please