Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 71066 Views
  • 124 replies
  • 15 Helpful

Unable to purchase SIM only at bugged credit check

[Mod edit: Image rejected due to it containing personal information.] I am stuck on this page. There are no signs of errors; just do not pass to the next page and always back to this page.   

lx92119 by Investigator
  • 824 Views
  • 5 replies
  • 0 Helpful

Resolved! Trade-In

Hi, I was offered a trade in to upgrade my phone, which I've taken - I've received the return pack and keep getting messages to say to return my phone by the 21st (the email 5 days ago actually said 20th, the text today says 21st), but I haven't actu...

What's happening with my order?

I placed an order for a tablet on Wednesday 7thhad an initial 'thank for your order' email which states that the device will 'usually be dispatched within one working day'but I have heard nothing since!the order isn't even showing on my ee account da...

Resolved! Help

Trying to complete a order online and anytime I go to checkout it keeps giving me a error saying to log in when I already logged in I have a screenshot of it if someone could help me that would be great 

SkrigzHD by Investigator
  • 746 Views
  • 5 replies
  • 0 Helpful

Galaxy S24 ultra

Is S24 in stock right now. If pre ordered when will we get the phone.

Complain.

@@Hello am not happy since I tried to purchase a phone through online but I have been charged three times only to receive nothing but my account shows payment has been proceeded how do I get back my money,or perhaps the phone,and a refund on the extr...

Wairimu by Visitor
  • 459 Views
  • 1 replies
  • 0 Helpful

Upfront payment

I have tried getting a contract with upfront payment of £30 and it has been taken and I've been declined how long till I get this back? The funds shouldn't of been taken before processed.....

Sooty93 by Investigator
  • 960 Views
  • 7 replies
  • 0 Helpful