What happens if you early upgrade and want to cancel?

[gristoi]

Hi. I am a year through my 2 year contract and have been told, as i paid extra for it, that i can early upgrade for free now that a year has passed. I understand that if i upgrade then its essentially a new contract. My question is, what happens if I dont like the new upgrade withing my 14 days of getting it. can i canel my contract completely with no charge, or is there an option to swap for a different handset?

[XRaySpeX]

As long as you ordered the upgrade by phone or online you may cancel within the statutory 14-day cooling-off period & revert to as you were.

[gristoi]

And what if I didn't want to revert? And just cancel?

[BrendonH]

If you get a free upgrade you would be liable to pay the remainder of the original contract off as this is not a get out of jail free card.

[XRaySpeX]

You're only half way thro' your current contract. You'd still need to pay that off.

[robdevil33]

Not really. I've done it with o2 mobile and canceled my upgrade within 14 days for free. Old contract has been written off by upgrade. 

[bristolian]

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@robdevil33 wrote:

Not really. I've done it with o2 mobile

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That maybe how you experienced O2, it's certainly not how EE do so.

A 14days statutory "change of mind" cancellation puts you back in the position you were prior to the sale. In this case, part-way through your minimum term.

[robdevil33]

Well. I've had BT broadband approx 12 months left.  I've upgraded to EE and got final bill from BT refund of £22 for half of the month. I decided to switch over to Vodafone as it was cheaper than EE or BT. Switch requested during cooling off period was successful and now I'm with Vodafone.same speed but  £16 cheaper. 

PS cancelling upgrade too EE won't roll back to BT as account with BT is closed and final bill received.