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What happens if you early upgrade and want to cancel?

gristoi
Explorer

‎18-01-2024 10:06 AM

Hi. I am a year through my 2 year contract and have been told, as i paid extra for it, that i can early upgrade for free now that a year has passed. I understand that if i upgrade then its essentially a new contract. My question is, what happens if I dont like the new upgrade withing my 14 days of getting it. can i canel my contract completely with no charge, or is there an option to swap for a different handset?

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4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎18-01-2024 11:18 AM

As long as you ordered the upgrade by phone or online you may cancel within the statutory 14-day cooling-off period & revert to as you were.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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gristoi
Explorer
In response to XRaySpeX

‎18-01-2024 11:36 AM

And what if I didn't want to revert? And just cancel?
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BrendonH
Community Hero
Community Hero
In response to gristoi

‎18-01-2024 11:42 AM

If you get a free upgrade you would be liable to pay the remainder of the original contract off as this is not a get out of jail free card.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
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XRaySpeX
Grand Master
Grand Master
In response to gristoi

‎18-01-2024 12:21 PM

You're only half way thro' your current contract. You'd still need to pay that off.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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