Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57063 Views
  • 120 replies
  • 15 Helpful

Phone

I ordered a phone before I don't know if its coming tomorrow 

Live chat

Im waiting to send a phone back

Kelt by Visitor
  • 729 Views
  • 10 replies
  • 0 Helpful

Resolved! upgraded and its picked the wrong colour

I've just this minute upgraded my sons iphone and its saying i ordered purple instead of black. ive tried to contact ee but the office is just about to close. i want to get it sorted before they send out the wrong colour

Eufy robovac

I ordered a Eufy robovac on 30th April 2023 to be added onto my plan. I had a confirmation email that day but nothing since and has not been delivered .  I am unable to track it 

Cliffa01 by Explorer
  • 362 Views
  • 3 replies
  • 0 Helpful

Resolved! Order

Hi i ordered an ee contract sim in which I’ve entered wrong email by mistake please help me update that

No order update

I ordered an Xbox series S gilded hunter bundle this morning, paid up front cost and delivery but I haven’t received any email confirmation of my order since. Can anyone advise how long this may take?

Resolved! Delivery

Hello there I ordered new apple phone & sim on 07 may,but still I didn’t receive any confirmation delivery email or text.

Rammaad by Investigator
  • 514 Views
  • 7 replies
  • 0 Helpful

Account suspended

My account has been suspended I never been late on my payments 2day a called ee to ask if I can add another line to my account wich they allowed me to the same day they suspended my account    don't know why when I've logged in to track my order on D...