Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52563 Views
  • 117 replies
  • 15 Helpful

Resolved! How do you know if you passed the credit check

HiI placed an order yesterday and I got this email. It says I need to call to discuss but says to wait for dpd to send delivery details, does this mean it’s passed or not?  

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Angie43 by Explorer
  • 1681 Views
  • 3 replies
  • 5 Helpful

Resolved! Nreal glasses

I want to purchase these glasses but iv been told I can online but won't give me the option 

Resolved! Giftcard

I have used placed an order for my upgrade of a Samsung 22 +. I have recieved my confirmation email but it does not show a giftcard, will I still recieve it? 

Becky108 by Explorer
  • 426 Views
  • 3 replies
  • 3 Helpful

I just want to buy something

Seriously all I want to do is by the nreal glasses, why do I have to register something first. 

Sibo2 by Investigator
  • 363 Views
  • 6 replies
  • 6 Helpful

New phone and contract

I've ordered a new phone but haven't heard of it being delivered yet!

Motz by Explorer
  • 314 Views
  • 3 replies
  • 0 Helpful

Z fold 4 stock

Ordered a z fold 4 (black 256gb) on 13th Jan and recieved a confirmation on 14th Jan, but tracker still stays at order confirmed, how long do I wait? 

JohnMcI by Contributor
  • 755 Views
  • 1 replies
  • 0 Helpful

Resolved! New Order

Hi,Placed an order on Thursday for Oppo X5 pro in black. Pain an upfront fee and not heard anything since. Order update doesn't give me any details. Chris 

Order

I have tried checking the online checker but it doesn’t tell me anything