Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55487 Views
  • 118 replies
  • 15 Helpful

Regarding my order Delivery

Hello, I've Ordered a phone last Monday morning and they said it'll be delivered by Tuesday morning but I still haven't received it. I haven't even received an email or a text with a tracking number to be able to track it. Could you please help me wi...

Order update

Hi, I placed my upgrade order on Sunday 12th march, as yet I've had no updates on my phone and the order tracking says it can't show much order details right now. My plan has already changed but i would like to know when I can expect delivery of my p...

Gobbalino by Investigator
  • 310 Views
  • 3 replies
  • 0 Helpful

Phone delivery

HelloI was expecting my new phone to be delivered today but this has not arrived.

Delivery

Hi I ordered a phone and it's being delivered at my girlfriend house. I sent her screen shot of the order confirmationand a pic of my driving license will this be ok.

EE Mobile

Anyone else ordered a new phone from EE and when received it and try to use it,  it shows as  block listed which I can not understand as id only ordered it the other day from them.

Sim only upgrade

I recently upgrade to a sim only contract  order number xxxxxxxxxxxxxx on the 24th Feb but apart from a confimation email on the same day I have received no other notifications and my EE app still states am on my original contract and is asking me if...

Evo628 by Investigator
  • 332 Views
  • 1 replies
  • 1 Helpful

Resolved! New Customer- sim only posted out over a week ago

Previously was an EE customer but left for cheaper options. Ordered new EE SIM cards which I’d had notification that has been posted on the 6th March, but I am still waiting for them to arrive. I'm unable to call EE and speak to someone as my number ...

LydiaJ82 by Investigator
  • 439 Views
  • 7 replies
  • 7 Helpful