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I'd like to cancel my sim card order

gghon
Visitor

‎13-06-2024 08:20 AM - last edited on ‎13-06-2024 11:19 AM by

Hello,

I just ordered a sim card but realized the card is not what I want.

I'd like to cancel the order please.

This is my information about the order.

Order number: *******
Order date: 13 Jun 2024

Could you proceed?

Thank you.

 

[mod edit: please don't post personal details on the community]

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1 REPLY 1
Leanne_T
EE Community Support Team

‎13-06-2024 11:22 AM

Hi @gghon 

Thanks for coming to the community. 

To cancel the order please call us on 0800 956 6000 and our sales team will look into cancelling this for you. 

If this has already been dispatched, please see our Returning a device or SIM within 14 days Help page for details on returns. 

Leanne 🙂

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