No confirmation email

[Cindy_]

Hi, 

I have ordered a esim via chat and been told I will get an confirmation email to tell me how to download it and set it up.

But I havn't recieved anything yet and wondering how long it takes normally?

Thanks

[Christopher_G]

Hi @Cindy_ 

It's usually quite quickly. When did you speak to them? Have you checked your spam/junk folder?

Chris

[Cindy_]

Hi Chris,

I ordered it around 2pm this afternoon, still nothing. I checked spam folder as well.

[Christopher_G]

It may be worth hopping back on a chat for them just to double check it went through, @Cindy_.

Chris

[Dylansimpson186]

Hi I’ve had that exact same problem said it would be 24 hours but nothing has come through 

[Rky]

I would suggest EE to give the QR code download option under EE app’s SIM replacement section