Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65801 Views
  • 120 replies
  • 15 Helpful

Hi

good morning my name is Constantin **** reference number XKO****** I tried twice to make a contract online, you took money twice from my bank account but you didn't send me anything   [mod edit: please don't post personal details on the forum]

Katalyn by Investigator
  • 559 Views
  • 4 replies
  • 0 Helpful

Employee discount codes

HiI Have a 50 percent employee discount code as I’m now working as a Plusnet employee.Can someone please tell me what I need to do and where I need to go exactly to put the code in?thanks

matty76 by Investigator
  • 1576 Views
  • 5 replies
  • 2 Helpful

Order

i placed an order and took payment then errored out no email

New sim

I don't received any SMS in my mobile . Please could you check?

card

hi everyone… i bought a camera about 1 hour ago and my card has still not been charged? is this normal?

Order

I was told my order would be delivered 11/12 and id receive a text informing me of an hourly slot for delivery but ive had nothing. When trying to track the order it is saying i cant track it. Has anyone had any similar issues?

Chloem32 by Visitor
  • 386 Views
  • 1 replies
  • 1 Helpful

What happens with early upgrade?

I’m in a deal right not that I am struggling to keep up with so I am looking on paying early to upgrade when I do this do I keep the phone I have right now and start a new deal I’m worried I will pay for a upgrade early the price it says on the ee ap...

195264961 by Contributor
  • 1565 Views
  • 2 replies
  • 0 Helpful

Resolved! Dispatch

Good morning guys,I placed an order for an iPhone 24 in purple (128gb) a few days ago and I haven’t received a dispatch email yet. I also can’t track the order which was given in the confirmation email I received. I chose store pickup as the delivery...

Kj248 by Investigator
  • 817 Views
  • 4 replies
  • 0 Helpful

Resolved! Cancel my sim plan order

Hi I made a wrong order of sim plan instead or data plan how can I cancel it. ,