Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62215 Views
  • 120 replies
  • 15 Helpful

Well that’s over an hour of my life I’ve wasted!

Ive just spent over an hour trying to get a decent deal for an upgrade to a iphone15 pro.Ive been with EE since its start way back when it was called Hutchinson telecom. Ive had a 20% discount perk added to me contract for at least 3 years now, as we...

Mike122 by Investigator
  • 653 Views
  • 7 replies
  • 1 Helpful

Order

Hello, Ive just ordered the 15pro max and I didn’t create an account. How do I know that my order has gone through and whether I can track the order?  

Matty49 by Explorer
  • 378 Views
  • 3 replies
  • 1 Helpful

Cant track my order

i ordered a new phone on a contract 7 days ago and haven’t even had a message to say it’s dispatched, when i try to track my order it just says order tracking unavailable. I’ve now had to buy top up data on my current phone due to this taking so long...

Resolved! New order

Ordered a new phone on Friday as a second device on my account.Got an email confirmation but it said said I need to call to confirm some details.tried calling multiple times, any idea what the problem is?!

Friends and family discount with flex pay

Hi. I am an EE employee and I have gave 30% f&f discount to a friend. They have ordered a iPhone15 pro they have received a email confirming the order but it says that there is an issue and need to phone. Why would this be? 

Bones1981 by Contributor
  • 779 Views
  • 3 replies
  • 1 Helpful

Payment taken but cant find confirmation

I placed an order today for a phone under a contract and paid £225 upfront, the money has been taken but I haven't received any confirmation emails, yet I have received an email saying my basket has been saved. Has the order been placed? Am I missing...

Valextine by Investigator
  • 905 Views
  • 6 replies
  • 0 Helpful

Resolved! Lost my parcel.

On September 20, I extended the contract and bought a Samsung23 Ultra phone and a watch that was on offer online, I did not receive the shipment, what should I do?

Resolved! Returns pack problem

I’ve received three returns packs since ordering my iPhone 15 pro max. Now I’m getting reminders to send my old phone back. But I haven’t received the new phone yet. Am worried a charge will be put on my account for an unreturned phone.