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A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71755 Views
  • 124 replies
  • 15 Helpful

Iphone 15 pro max

I just order now so the payemnt has been deducted in bank account upfront cost but still havent received anything in email junk or spam what to do now

Rosaiah by • Visitor
  • 519 Views
  • 2 replies
  • 0 Helpful

Re: Return Phone

I am going through the same thing but I still have my old phone luckily.   I was talking to an agent when my new phone  was trying to be delivered by DPD so he advised me to just refuse it which I did.  I normally only use 3-5GB data monthly.   Very ...

SherylJ by • Explorer
  • 638 Views
  • 3 replies
  • 0 Helpful

Anytime Upgrade

I upgraded to the new iPhone in September but frankly I am not impressed with the battery life. I have decided to upgrade to the Samsung S24+ early and paid £100 as an upgrade fee. Previously when I have upgraded after a year I have decided to keep m...

wizzywig27 by • Skilled Contributor
  • 1512 Views
  • 3 replies
  • 0 Helpful

no way to contact

First of all there was no good location to select so I chose news and info.I'm from the USA and I'm planning a trip to Scotland this summer. I've been trying to call or chat with someone from ee about what my options are and what the best store to go...

gojeffgo by • Investigator
  • 1144 Views
  • 5 replies
  • 1 Helpful