Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56959 Views
  • 120 replies
  • 15 Helpful

Plan telefónico

Yesterday I took a plan with a phone and I made the payment of the premium but I don't get anything from when it comes and I already wrote to the customer service and they tell me that I don't get reflected nada 

Ellean by Investigator
  • 306 Views
  • 1 replies
  • 0 Helpful

Resolved! Order issues,

Hi ordered an upgrade on Thursday for a yellow Iphone 14 and paid for the phone. I received an order confirmation but nothing else since. it says usually dispatched within 24 hours but when I try to track the order on my EE it cant find the order. I'...

Tknox by Explorer
  • 458 Views
  • 3 replies
  • 0 Helpful

Pay as you go sim

I ordered an apple iPad Air on pay as you go, I haven't received a SIM card for the device so I am unable to use it as pay as you go 

Upgrade

Hi, I ordered a new device on Thursday, I've no more information about this, could someone please update me on it?

Thinking of what network to go with.

I have been talking to people of going to sky mobile at the end of the year but sky is using the o2 network but the o2 coverage is crap in a lot of places so I am thinking of having a talk with the person who looks after my money if I can go with EE ...

Lukeg33 by Established Contributor
  • 542 Views
  • 5 replies
  • 0 Helpful

New phone order needs changed

Hi yesterday I had ordered an iPhone 14 off yourselves for around £50 a month. Is there any chance you could tell me how much the iPhone 13 Pro is please

Delivery notification

I am expecting delivery of a phone but EE say that DPD will text me.My current phone is broken so I cannot receive the text. How will I find out where my parcel is? 

Resolved! Chasing order (08/05/2023)

I ordered a 5g data sim card package on 08/05/2023.  I received a confirmation email on 08/05/2023.As of now, the sim card has not been delivered and I've received zero messages or emails from EE about the order.Attempting to use the online order tra...

Not received

Hi,  I upgraded my phone via telephone yesterday and not yet received an email or phone. No text or update on when phone will be arriving?