I Ordered an e-sim (get qr code) on Friday, its now Tuesday and it hasnt come.

[Hanzodq]

About a week ago, I sent my phone for repairs, which was fixed and sent to the wrong address, meaning they sent me a replacement instead. I had already disposed of the physical QR code for the e-sim as my contract started in December 2022 meaning I had to order a replacement QR code. I ordered it on Friday, today is Tuesday and it still has not arrived even though it said it would take 2-3 days to be delivered. I can't even call customer service or any helplines as I don't have a sim is it still going to arrive?

[Schockwave]

Hello @Hanzodq ,

Welcome to the community,

It is 2-3 working days, and as there was the weekend, that may be why, as it is send by second class post.

[Hanzodq]

Hi, its been over 3 working days now and it still hasn't arrived?

[Christopher_G]

Hi @Hanzodq 

The SIM can take four working days to arrive. If you're near an EE Store, you can pop in for a replacement eSIM. You would need to take some photo ID in with you (driving license or valid passport).

Chris

[Hanzodq]

Hi, Just wondering if I need to be the overall account holder to pick up an eSIM as my dad is the overall account holder not me but its me who needs the replacement eSIM.

[James_B]

Yes, it would need to be collected by the account holder, @Hanzodq 

James