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Pay as you go sim not arrived after 5 days

Kian-pegg00
Explorer

‎15-07-2024 02:11 PM

I ordered a sim 9 days ago still haven’t revived it and EE took the payment out too and I can’t track the delivery and I’ve tried calling 150 and can’t get through to the right people 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎15-07-2024 02:53 PM

SIMs are sent by Royal Mail 2nd Class post.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Kian-pegg00
Explorer
In response to XRaySpeX

‎17-07-2024 09:15 AM

Hi it’s still hasn’t arrived is there anyone I can contact to solve this as they have taken the payment but no sim and I need the sim for my job thank you 

0 Helpful
Leanne_T
EE Community Support Team
In response to Kian-pegg00

‎17-07-2024 09:59 AM - edited ‎17-07-2024 09:59 AM

Hi @Kian-pegg00 

Thanks for coming here 🙂

If the SIM has not arrived, you can call our sales guides on 0800 956 6000 and they will get the order looked into for you. 

Or, you can visit an EE Store with photo ID, and the team can help you with the SIM card.

Leanne.

0 Helpful