Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56038 Views
  • 118 replies
  • 15 Helpful

My order

Hi this is my order number just looking to know what’s going on with it   xxxxxxxx   [Mod note: please don't post order number as it's publicly visible] 

Order confirmation email

Hello,I have ordered Samsung s8 ultra on EMI contract basis . I paid the upfront amount of 50£ as well but I didn’t receive any updates or email about order confirmation or reference number . Can you please help me with this ??

Manoosh by Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful

Upgrade

I want to upgrade my tablet plan, I went to upgrade online but they need to send a text to the tablet phone number to verify but I have lost the sim card, how can I upgrade with out the verification text? 

Raddy3 by Visitor
  • 273 Views
  • 1 replies
  • 0 Helpful

Upgrade Anytime - Confirmation?

I upgraded my phone contract on 16/03/23 and sent my old phone back on 19/03/23 as part of the upgrade anytime deal. The parcel tracking states it was delivered on 21/03/23 however I have received a text message yesterday advising me to send the phon...

Jonjon1239 by Established Contributor
  • 349 Views
  • 1 replies
  • 0 Helpful

Order

Hi i placed a order 2days ago but still no email or text about it order number is xxxxxxxxxxxx can you look into this 

Wait for order

Im order iphone 14 pro max on last week thursday and howblong gone need wait 

Eryko by Contributor
  • 395 Views
  • 9 replies
  • 1 Helpful

BT customer broadband

Good evening, I am a BT broadband customer and trying to get a sim only deal. When I press the deal through the BT App that’s cheaper as I’m a BT customer it tries to make me log in. If I log in it shows me this and won’t let me continue through anyt...

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Re: Online Chat

Hi I was wondering if you can check if my order will be delivered tomorrow