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Wrong delivery address!

KayleighJac
Investigator
Investigator

Please can someone help? I ordered a phone this evening.. I currently have no sim or contract just an old device with WiFi and I already have broadband with ee and my phone contract was with ee until yesterday I briefly left and took out a new contract this evening. I asked the guy on chat to confirm my address and after he placed the order he confirmed my address, only for it to be my old address.. he said he can’t change it now and I’m to phone DPD in the morning. The problem is I have no phone or working network to phone anyone until the phone arrives. I’m worried sick that this phone is going to be delivered to the wrong address and be stolen. I can’t have it taken to a drop off point because I have no id with my previous address on. What am I to do? I can’t make or receive calls and have a phone being delivered to the wrong address. Please someone help me. @Help  @Order  @Delivery @phone  

2 REPLIES 2
KayleighJac
Investigator
Investigator

I still have a mobile plan on my Apple Watch but of course I won’t receive text or calls to this because my number is currently inactive 😭 I’m so worried.

Profile closed
Not applicable

Hello @KayleighJac 

You will need to call EE in the morning to get this sorted.   Best time to call is 8am.  You can call them on 150 or the other number in my Signature below.