Thank you for replying, just got a call back from ee.
It turns out that my ee app was showing incorrect infomation for devices
and plans for mobile. And for my tablet plan it said eligible for upgrade,
but when clicked on it try again error message. it was saying a error in
the tablet plan under upgrades. Hence need to phone in to upgrade in the
last hour of the day. So i have actually been wrong, due to the prices
coincidentally for that device and plan. But had good reason to suspect a
potential error had been made.
As during the upgrade process the guide did notice that a £49.00 mobile
contract and a £31.50 should not be £129.50, but before i could question
that he said it appear the mobile had gone on twice. On the ball to notice
it, but next second he asked would i i like him to start that again or
leave it as is?.... That was is what seemed so odd. I did politely say
yes please. It not exactly a small amount to possibly be over charge and
wait on a refund.
I can not imagine in a circumstance any customer would say no to the order
not being correct.
So despite a comedy of errors mostly due my ee app not functining
correctly. Its actually better than i thought, embarrassing for me 🤣.
Despite been asked a question that, frankly my sense humour wanted to
respond 'no leave the order as is and throw your yourself a tip on their
mate, how ever much you think fair' 🤣
A few things i do need to have a look into because its seems odd that this
pixel 5 on a essential plan has uncapped 5g speed, but the latest high end
devices have been bundled with plans that are capped to 100mbs. So
technically not really getting the full benefits of the device is capable
of and cost alot even over a 24 month contract.
