Order of Iphone 15 Pro Max - Still waiting

[Diego11]

Good day, l ordered an iphonr 15 pro max, they told me that l would receive a message within 2 weeks and that l should go get it, it's been almost 3 weeks and l haven't received anything, where is my phone

[Diego11]

Good day, l ordered an iphonr 15 pro max, they told me that l would receive a message within 2 weeks and that l should go get it, it's been almost 3 weeks and l haven't received anything, where is my phone

[Leanne_T]

Hi @Diego11 

Thanks for coming here. 

How did you place the order? 

Was the iPhone being delivered to an EE Store? 

Leanne 🙂

[Diego11]

Hello, I reported the loss to you on Wednesday morning because I lost my iPhone, you said I would get some messages, I still haven't received anything

[James_B]

Hi @Diego11,

I'm to hear you've lost your phone.

Did you have an insurance policy to replace your phone, or are you just expecting a replacement SIM?

James

[Diego11]

Yes, I had an insurance policy for iPhone 15 pro max

[James_B]

Hi @Diego11,

Our Customer Care Team will be happy to check the progress of your insurance claim if you get in touch on 07953 966 150.

James