Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69609 Views
  • 120 replies
  • 15 kudos

Buy phone from EE shop?

Hi,I have just bought a new mobile phone and have started a new contract with EE.  However, the phone does not have "vibrate" mode for receiving calls. As such, i wish to change it. If i buy one from an EE shop, will i be gauranteed able to use this ...

treez by Established Contributor
  • 2738 Views
  • 4 replies
  • 3 kudos

credit check page not working

Trying to move from Plusnet to EE as plusnet mobile is shutting, I have added a sim only deal to my basket and filled in all details , but as soon as I click on submit all details that I enetred in the credit check section get reset to blank . I have...

I won't be home for my phone delivery

I am STILL waiting for my pre-ordered Samsung S24 Ultra 1Tb in black.I have not been given any dates on delivery, but a couple of e-mails to say;"Your order is on track.Great news! Your new Samsung S24 Ultra 1TB Black is coming soon and your order wi...

Issue with my order?

I placed an order earlier today for the iphone 15 pro max and have paid the upfront cost, i got an email confirming my order and everything but i have just received a text saying there’s an issue with my order? It doesn’t specify what the issue is bu...

i0svxn by Explorer
  • 696 Views
  • 3 replies
  • 0 kudos

How to find invoice number?

I've received my s24 ultra but I need the invoice number how do I find this? They haven't sent it or the confirmation email.Thanks 

Order Processing taking a while?

So, last week Monday on the 12th I ordered a PS5 Dualsense Edge Controller, at the time they were awaiting stock, stock was available the next day on the 13th. It says 1-3 days delivery, all I have had is the confirmation email and the EE app/website...

PaintOfCoat by Established Contributor
  • 4488 Views
  • 3 replies
  • 0 kudos

Resolved! Impossible Question

Trying to join EE from BT today but gave up.The online order form was easy enough for the most part but then I got to the Direct Debit section.I have an excellent credit rating so didn't foresee any problems, that is until I got to the one about the ...

Resolved! Wrong email address

I just did a contract u limited data but the confirmation was sent to the wrong email address