New phone

[Mixiah]

Have ordered new phone but has said in the summary after I bought it that it will have a new number. I want to keep my current ee number. Is that possible?

[Peter_W]

Hey there @Mixiah, thanks for stopping by 😊

It sounds like you may have selected the option for an additional line rather than an upgrade to your existing number.

When was it you placed this, and was it done through our website?

Peter