12 month sim

DanielRyan1991
Investigator
Investigator

‎13-08-2024 01:16 AM

I ordered a 12 month sim only deal last Monday and received an email saying my order was successful and I have a reference number. I’ve had no correspondence from EE since then and the SIM card has not arrived!! In the email it said I should wait for a text or email containing delivery details but nothing has come through. I’ve been left paying for data every few days now because I use so much I need unlimited. It’s costing me £30 this week in data add ons 

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2 REPLIES 2
DanielRyan1991
Investigator
Investigator

‎13-08-2024 01:25 AM

I’ve had an email titled successful EE order with a reference number beginning with XKO and a break down of the order. It said that I will receive a text with delivery details yet I have not received any information from them since the order confirmation email 

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Northerner
EE Community Star
EE Community Star

‎13-08-2024 06:06 AM

Hi @DanielRyan1991 

You'll need to speak to EE CS on 150 about this issue.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.