Air pods 2nd

[Profile closed]

Can someone help me, please, I've ordered an Apple AirPods 2nd gen, and I've paid the full cost of £99, money was taken by ee,  but it's still pending in my bank app , and I don't get emails about my order or my tracking number. 

[XRaySpeX]

If it's still pending at your bank, EE hasn't taken it yet. Your order must still be being processed.

[Profile closed]

Thank you for reply
XRaySpeX
have been
waiting for 5 days but i don’t receive any update about order yet

[XRaySpeX]

Maybe it's out-of-stock / awaiting stock.

[Peter_W]

Good morning @Profile closed 

Welcome to the EE Community 😊

Are you an EE mobile customer, or is this the first time you've ordered from us?  

Also don't share this in public, but when you placed your order did you get an order reference number starting with XK?

Peter

[Profile closed]

this is the first time I'm ordering from the ee marketplace, and I haven't
received a reference number, Also my email not verify to ee account

[Peter_W]

Cheers for confirming that, @Profile closed.

If you don't have any confirmation on this, my best recommendation would definitely be to reach out to our dedicated digital sales team so we can get this all double checked at our end.

You can reach them direct on 0800 0790 531, and they'll be open until 9pm this evening.

Peter